Totally inept and inconsiderate with dire customer service. I drove 2.5 hours to come to a viewing and was told 15 mins before the viewing time that they had let it the day before I arranged the viewing!!!!!! Avoid at all costs.

Unhelpful and Unable to deal with problems quickly or efficiently during tenancy and also afterwards when we were trying to get our deposit back.

useless - poor service slow ,they don't seem to know whats going on. should have read the reviews before hand. they charge extortionate fees that dont reflect customer service and cant even get basic paperwork sorted even when given a months notice . no chance of moving in on time. they need to get there act sorted.

Unhelpful and Unable to deal with problems quickly or efficiently during tenancy and also afterwards when we were trying to get our deposit back.

Terrible organisation! Mess you about, never return your calls, take an age to get any task done.

Bad beyond my expectation. Late check in even you discussed the date 2 months ago. The flat is not fully cleaned at all when I moved in. Boiler is not working from the first day and they wouldn't come to fix it quickly. lie after lie, charge after charge. I am going to complain to wherever I can. When you try to argue, they told you to shut up. If you don't they say you are not polite either because you are younger so you should respect them, or you come from an impolite country if you are not English.

useless - poor service slow ,they don't seem to know whats going on. should have read the reviews before hand. they charge extortionate fees that dont reflect customer service and cant even get basic paperwork sorted even when given a months notice . no chance of moving in on time. they need to get there act sorted.

1 star

most rubbish agency in Nottingham

They won't contact you even if you will be moving tomorrow. Even if you asked them to make the check-in in the morning 2 months in advance, they initially said everything is fine (note they won's say OK) but finally say to you it is they that decide on the date and time, and you 'not to book any removals until we have confirmed your move in date and times'. That's what they told me one working day before my moving. How the hell is it possible for anyone to book a removal service one day before moving! Oh yes, they just don't care coz it's your business.