Our experience with Martin and Co began on a positive note, as Courtney was responsive and kind during the initial stages of our tenancy. However, we encountered several issues that marred our overall experience. Firstly, the referencing process was lengthy and frustrating, causing a delay in our move-in date. However, the most significant issue arose upon the conclusion of our tenancy, when we found that an unreasonable amount had been deducted from our deposit. Despite leaving the property in immaculate condition, as we have done with previous properties in Nottingham (that, with other agents, had never had deductions taken), we were charged for multiple unnecessary services. The biggest charge was a £200+ deep cleaning service. It in no way needed a deep clean. We also fully cleaned the oven and defrosted and cleaned out the fridge. Adding to our concerns, we discovered that the cleaning company hired for this deep clean service is affiliated with Martin and Co, raising questions about potential conflicts of interest. It is clear that they fabricate these invoices. Furthermore, when we attempted to dispute the deposit deductions, we felt pressured to accept the charges, as we were informed that the new tenants would be unable to move in until the matter was resolved. This would have resulted in additional rent charges for us, as we were responsible for rent until the new tenants took occupancy. We found this situation to be unfair, especially considering that all deposit checks had been completed and there was no reason to keep them from moving in. It felt like we were being blackmailed into accepting the charges and even in our attempts to dispute, none of our points were being recognised...we just received excuses and broad replies that did not help so it would have gone back and forth anyway. In summary, our dealings with Tracey and Robbie regarding our deposit were highly unsatisfactory. Due to these negative experiences, we would not recommend Martin and Co to anybody and would, in fact, warn people to steer away if they want to avoid unnecessary and unfair charges. I have experience with many estate agents in Nottingham and Martin and Co have been, by FAR, the worst.

I have an ongoing tenant application with martin and co and an inust wanted to complain about one pf their employees Destiny, just a friendly advice if u get her as your application manager please request to change her as she is very rude and unprofessional. Cheers

Rude agents, menacing me on the phone. One agent pushed me outside when I had a regular appointment. The came to the flat for a viewing without notice. Who doe they think they are? Should be banned from the list of letting agencies.

The Worst! Agent named Carlos

The Worst! Agent named Carlos confirmed a booking and never pitched up. STAY AWAY! Extremely disappointed. Would not recommend to anyone.

"The Worst! Agent named Carlos ..."

The Worst! Agent named Carlos confirmed a booking and never pitched up. STAY AWAY! Extremely disappointed. Would not recommend to anyone.

STAY AWAY - this agency will try and scam you with your deposit. We rented a place from them (Nottingham One) and they are trying to charge extortionate fees. DO NOT DEAL WITH THIS AGENCY!NegativeResponsiveness, Quality, Professionalism, Value

Never going to deal with this agency ever again. From my experience and from the awful reviews this agency has I would recommend to avoid. I have dealt with Tracy who was rude to me and absolutely not supportive!! They booked me for a viewing of a flat at 4:40 and I called them to report I’ll be 10 minutes late and they said it’s OK!!. When I turned up on that time Tracy refused to see me and canceled my viewing. Absolutely unprofessional behavior from this agency. Even when I wanted to complain they were like yes go complain in a provocative manner. Never gonna deal with them again!!! Update 31/08/2021, I have sent my complaint over a month ago to the company and no one has even bothered to reply. I believe this is another red flag that the bosses of this company are not much different than their employees!NegativeProfessionalism

I lived in the UK for 7 years doing 3 degrees here, I moved in and out of numerous accommodation and dealt with a lot of agencies and out of all of them this agency is really the worst. From sending the wrong bank details at the start of the tenancy to unresponsive flat maintenance team and charging us £550 from the £900 deposit we paid just from some stuff that was already there, they really are the undisputed worst agency.NegativeQuality, Professionalism, Value