Hello Egidijus Trueman , we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. We have checked our database and are unable to find you and in turn contact you. Please can you contact our team on 01912092222 or by email info@mansons.net.

Hello Dawn, we are sorry you feel our service fell short, a request was made to change your booking at one of the self catering properties in Beadnell, initially this was not offered to you but after a few communications with our bookings manager (2 days after the initial enquiry) and once travel restrictions had been imposed by the government it was agreed to rearrange the booking to 27 Mar – 3 April 2021 at no additional cost. Later you decided to ask to change this date to the 24th October 2020 which fell into a higher price band, you did not want to pay the premium for this more expensive week, our bookings manager offered you the week after this at the same price of your original booking but you chose not to do this. Fully appreciate the initial response about your booking was not favourable, but this was remedied quickly once travel restrictions we implemented by the government, I also understand the inconvenience caused by Coronavirus pandemic on your holiday which certainly does not help in this time of great uncertainty. Happy to discuss any of the above further by telephone should you wish to.

Hello JJ Saddleton, we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. We have checked our database and are unable to find you and in turn contact you. Please can you contact the managing director Nick Manson on 01912092222 or by email nick@mansons.net.

Hello Scott, we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. Deborah Thorpe the lettings manager can be contacted on 01912092222 or by email deborah@mansons.net

Hello Scott, we are sorry to hear our service fell short and would appreciate discussing this so we can understand what has happened and if we can rectify this. Deborah Thorpe the lettings manager can be contacted on 01912092222 or by email deborah@mansons.net

Hi Flappy, we would like to extend our sincere apologies and to understand the specific issue of your complaint so that we may rectify the problem. We have checked our database and are unable to verify your details based on searching "Flappy Tick", we would urge you to contact us by email: info@mansons.net or call on 01912092222 so that we can resolve this matter. Many thanks.

Hi Flappy, we would like to extend our sincere apologies and to understand the specific issue of your complaint so that we may rectify the problem. We have checked our database and are unable to verify your details based on searching "Flappy Tick", we would urge you to contact us by email: info@mansons.net or call on 01912092222 so that we can resolve this matter. Many thanks.

Thank you for your lovely comment. We wish you all the best in your new rental property. Thanks from all the Team at Mansons We are sorry to see you have changed your review due to the charges for cleaning the property to the same standard when you moved in. One of our property managers would be happy to discuss this with you further and show you the start of tenancy photos against the end of tenancy photos.

Dear Chloe We are very saddened to read your comments above, we have gone through the management notes for the term of the tenancy, we feel the communication and response to maintenance requests were dealt with in a professional and timely manner, including feeding your Goldfish over the Christmas period. We always aim to give the very best service we can to our tenants, however we understand that sometimes an amicable agreement cannot be reached, in this case the condition the property was left in at the end of the tenancy. As explained in our email correspondence, your damaged deposit is protected with a government approved scheme, the scheme we us is My Deposits, when we are unable to come to an agreement we strongly advise to raise a dispute with My Deposit, who will then independently arbitrate between all parties.