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Curchods New Malden

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Simply waste of money and time! It is not unfair saying that after having our offer accepted, with no avail we waited 6 months NOT for an ordinary element of the management pack to come back on time to allow us to exchange contracts; instead, we waited unsuccessfully for the costs of Section 20 notice works about which we were not even informed in time to negotiate an adequate price! Example of items on the Section 20 notice list were roof replacement (not very ordinary maintenance I would say!). Without adding that they also pretended to help us negotiating with the seller the cost of what was said to be just a minor roof repair initially, and before we discovered the section 20 notice! It doesn’t really improve their reputation knowing that they recommend their buyers to arrange a Mover Protection policy because anyway the buyers have to pay monthly fee for it and it’s not even guaranteed that they can recover the costs incurred for others’ incompetence! I took the trouble to write this review (which, by the way, is not an opinion but it’s an objective fact that really happened to me, unfortunately!) with the intention to help other honest and serious buyers like us, avoid such incompetent, unintelligent people who sometimes can be confident enough to think that they can fool others without facing fair consequences on their reputation! Good luck and all the best for your future!

Reply from agent

I'm sorry you feel this way. I've already responded to your partner's review and will say no more om the matter. Regards Chris Jakob.

1.00 /5

I was not given all the keys of the flat I bought and was told the owner would do some work that needed doing but that was not done.

Reply from agent

Dear Noemie I'm really saddened to read this review and apologise for the inconvenience caused.. I am aware that Sonia had agreed with the seller that he would carry out certain repairs, however, unfortunately he emigrated to Australia just before completion of the sale. We had assumed he would have been as good as his word. In addition, the keys handed over to you on completion were the only keys that the previous owner had left with us. I sincerely hope that you are now settling in comfortably. Chris Jakob

1.00 /5

Need to cancel the £24 management fee because between these and better billing they don’t manage anything, bill in the winter was £202 fell to £177 no emails to explain or anything then 2 months leter we get an text form the council saying we owe them money, getting to the bottom of it itrria had “lost” our bill funnily enough we rang and they said we had to send it council saying they sent it to them, in the end ittria found it but wants us to pay it all in one go to clear the debit because of there mistake in this bad economical market, stopped replying to my emails asking for proof they paid our other bills because I’ve lost trust? Will only reply to my partner And then increasing our bill to to near £300 each our bill is more in the summer than in the winter and in an email explaining our bill brake down they contradict themselves saying we should use 3x more in the winter but our summer bill is more. In short don’t use the staff have tried but it’s seems the company management are useless

Reply from agent

Dear Anthony, Please accept our apologies for the poor level of service you've received for our Bills Package service. We are looking into the matter and will come back to you within 48 hours. Kind regards, Ittria

1.00 /5

We used Ittria for utility notifcations and void period switches, commission was supposed to be paid to us as per our contract with them. Our portal showed what commission was due to us. I emailed them many times to request payment and they never got back to me. I also tried calling our accounts manager who stopped answering my calls. Very dishonest company! I requested the commission well in advance of ending my contract. Your reply is simply an excuse not to pay what is owed.

Reply from agent

Dear Ailsa, Having reviewed our records from 2 years ago it shows that your company chose to terminate the contract due to challenges you were having with the data entry portal. Per the terms of the agreement if a contract is cancelled no further commissions are payable largely due to the fact that we continue to provide our free notifications services after contract termination for a period of time in order to avoid any operational issues for our clients. Kind regards, The Team at Ittria

1.00 /5

Please can someone advise why properties listed elsewhere years ago, are now advertised on your site??

1.00 /5

Unauthorised listing of properties which have been copied from old adverts on rightmove. Assuming this website is a SCAM

1.00 /5

Beware. My son's property has appeared on this website and it is not even for sale now. I don't know if this is some sort of scam but it's definitely not right

1.00 /5

Please stop posting Hopson Properties outdated property listings on your website!

1.00 /5

DO NOT USE! The site is useless and most of the properties listed are not even for rent or sale when you call the 'agents' associated with them. Waste of time and effort. would look elsewhere for properties.

1.00 /5

Continuously e-mail me and I can not unsubscribe or telephone them because they have no phone number. I messaged their social media account and no one replied to date, and it has been weeks.

Contact details
Sales Phone:

02089428887

Lettings Phone:

020 8546 6633

Opening hours

Unknown

Address

31 High Street, New Malden, Surrey, KT3 4BY, South East, UK, KT3

Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.

Our team

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Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Trading Standards
onthemarket
rightmove

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No awards information available

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