We have worked with Karl Tatler Estate Agents Moreton Office for many years, but our recent experience has been deeply disappointing. I’m writing this review to share our experience and hopefully help others make an informed decision. …

We have worked with Karl Tatler Estate Agents Moreton Office for many years, but our recent experience has been deeply disappointing. I’m writing this review to share our experience and hopefully help others make an informed decision. We own a property that we’ve rented out for years. In October 2024, we planned to take the property back for renovations and to move in ourselves. We informed the agency several months in advance via email, clearly stating that we wanted to end the tenancy by mid-October. We asked them to communicate this with the tenants accordingly. All email records were kept, and our message was very clear. However, due to a misunderstanding on the agent’s part, our instruction to take the property back in October was misinterpreted as an extension of the tenancy until December. As a result, we were unable to regain possession of the property until December, which completely disrupted our renovation plans. We had already arranged contractors, and the delay led to both financial and scheduling losses. We raised the issue with the branch manager. Although she offered an apology, it felt insincere and no reasonable solution was proposed. Instead, we were told we would need to bear the consequences ourselves. This approach was extremely disappointing and showed a lack of accountability. To make matters worse, we had also arranged to collect the keys on a specific date, only to find out that the office had closed early due to an equipment failure—without any prior notice to us. We made the trip for nothing and had to wait another two days before we could finally collect the keys. This lack of communication and professionalism was unacceptable. We understand that mistakes can happen—but how a company handles those mistakes is what really matters. In our experience, Karl Tatler Moreton Office failed to take proper responsibility and did not demonstrate the level of service we expected after years of working with them. I hope this review helps other landlords make a more informed choice when selecting a letting agency.

Pretty good when you're looking for somewhere to rent but completely useless after you've given them your money. Numerous issues with the property, some of which have gone unresolved for over six months. I have had to chase them repeatedly (which is difficult for me due to disability) often with no response whatsoever. Doors which don't fit/close, leaks, plumbing which airlocks all the time, broken radiator thermostat, ancient failing shower alternating between hot and cold, an ancient boiler which took 5-6 attempts to repair (and which the engineer noted should've just been replaced years ago). Very much fulfilling the stereotype of bad letting agents.

Not the biggest fan of this place, agent kept saying ‘don’t know’ to the questions I was asking about a property I viewed last week. Said they would need to check the website? Not knowledge enough and couldn’t answer anything.

I am sorry to say that my experience was dreadful. I live abroad and was selling my mother’s property on her behalf as she had to move into a Care Home.. At the beginning all seemed professional, photos etc although of course strict …

No duty of care to young children and OAPs, profits before people's wellbeing.

Very bad company,lack of communication and respect from company.we have just left our flat and now they are being rude and charging us £390 for painting one wall and taking a bag of chips out a freezer,very bad company would not recommend them at all,do not use them if you are looking to rent