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Martin & Co Medway

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5
Reply from agent

Thank you for taking the time to post a review

3.00 /5

Thank you for taking the time to post a review

1.00 /5

Awful experience as a landlord with them, the worst in 20 years. To all landlords out there, steer well clear.

1.00 /5

Absolutely shocking experience. The agent I spoke to, Zoe, was extremely rude, aggressive, and completely unprofessional, she even hung up on me mid-conversation. There’s simply no excuse for that kind of behaviour from a business that deals with the public. I would strongly advise avoiding this particular agent from this agency if you expect to be treated with basic courtesy and respect

1.00 /5

Not very good. Daughter has flat at Admiral Court Gillingham sleeping on settee at the moment after a water leek from a flat above on the 21st Feb Landlord still has not rectified A soaking carpet in bedroom

Reply from agent

Hello Ernie. I'm sorry to learn about your daughter's bad experience. We are usually known for providing excellent customer service, and we apologise if you believe we fell short in this instance. We are in constant communication with your daughter and the landlord, and we are working diligently to find a solution for her. Thank you

1.00 /5

Not very good. Daughter has flat at Admiral Court Gillingham sleeping on settee at the moment after a water leek from a flat above on the 21st Feb Landlord still has not rectified A soaking carpet in bedroom

Reply from agent

Hello Ernie. I'm sorry to learn about your daughter's bad experience. We are usually known for providing excellent customer service, and we apologise if you believe we fell short in this instance. We are in constant communication with your daughter and the landlord, and we are working diligently to find a solution for her. Thank you

1.00 /5

Absolutely disgraceful service. RUDE WOMAN, DAWN speaks down to you like your nothing. No help.

Reply from agent

Hello, I am sorry to hear your bad experience. We are normally known for our exceptional customer experience and regret that you feel in this case we missed the mark. My name is Lindsay Ludman and I am one of the directors at Martin & Co Medway. If you would like to discuss this further, please contact me at lindsay.ludman@martinco.com

1.00 /5

Absolutely disgraceful service. RUDE WOMAN, DAWN speaks down to you like your nothing. No help.

Reply from agent

Hello, I am sorry to hear your bad experience. We are normally known for our exceptional customer experience and regret that you feel in this case we missed the mark. My name is Lindsay Ludman and I am one of the directors at Martin & Co Medway. If you would like to discuss this further, please contact me at lindsay.ludman@martinco.com

1.00 /5

Do NOT use them to sell your property, what a waste of our time!!! Our house was under offer a month ago and we paid solicitor fee to progress the sale. However we only found out today that our buyer pulled out long time ago, but they never informed us. No email or phone call envidence showing that they informed us. Full of lies!! Wasting our time, now we can't proceed with our next house purchase. The manager is rude, the emails she sent was most with rude tone of the voice, never being polite and friendly, shame for being in a service industry!!!

Reply from agent

I am sorry your experience was not to our usual 5* standard. There seems to have been a breakdown in communication somewhere along the line as we did write to you and try to call. We will, however, amend our processes to ensure this situation is not repeated.

1.00 /5

Rang every day for a week leaving messages and had zero response, we then tried one last time only to be told the property has gone. So disappointed. Never had to deal with a service this bad before.NegativeResponsiveness

Reply from agent

We are sorry you missed out on this property. We did leave a voicemail and sent an email for you but our properties do let very quickly and when you responded it was too late.

Contact details
Sales Phone:

01634 838700

Opening hours

Unknown

Address

161 High Street , Rochester, Medway, Kent, ME1 1EH, UK, ME1

We specialise in residential sales, lettings and expert property management covering Medway, Chatham, Walderslade, Gillingham, Parkwood, Rochester, Strood and the surrounding areas. At Martin and Co Medway, we work hard to deliver the best service to landlords and achieve the best price for house sellers as specialists in the area. Your opinion is important so check our google reviews for the real life experiences of our clients. Our team have a reputation for getting to grips with what you need as a client and delivering excellent results in a friendly and professional way. We combine a wealth of experience in estate agency with up to date technology, meaning your letting and selling experience is personal, cutting edge and second to none. Our sales and lettings marketing package, which we offer for free, includes professional photos, 360 Virtual Tours and accompanied viewings along with our social media exposure for your home. We also offer a floorplan included for all of our sales properties. Please call one of the team for a chat today on 01634 838700 - we would love to hear from you.

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