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Thornley Groves - Manchester City Centre Accounts

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We’ve had the pleasure of dealing with Lucy Clegg at the Monton branch of Thornley Groves Lettings. Lucy is very professional, knowledgeable, trustworthy and always approachable. She communicates effectively and keeps us informed every step of the way, ensuring that both ourselves and the tennant are happy, giving us peace of mind knowing that our property is in good hands. Andrew Mills

Reply from agent

Dear Mr Mills, We truly appreciate you taking the time to leave Lucy Clegg our Property Relationship Manager a 5 star review together with such kind words and positive feedback. We will be sure to pas son your kind comments. Kind regards, Customer Care Team

5.00 /5

Friendly and helpful

Reply from agent

Dear Oli, We thank you for rating us 5 stars, it is brilliant to hear that our team provided you with a friendly and helpful service. Your feedback is much appreciated. Kind regards, Customer Care Team

5.00 /5

I am lucky to have Brogan as the Property Manager for my apartment in the Deansgate South Tower. My tenants have previously been quite poor at communicating, and there have been other issues too. Despite the challenges, Brogan has recently arranged the apartment to be let for another 12 months, which I am very happy with. Her communication has been timely, clear and polite, exactly what I need from a Property Manager as a landlord, and I am sure the tenants appreciate the service too. Thank you Brogan

Reply from agent

Dear Andy, Thank you for rating our Property Relationship Manager Jack 5 stars, it is great to hear your positive feedback. Kind regards, Customer Care Team

5.00 /5

Lucy Clegg has been an exceptional Property Relationship Manager, consistently exceeding expectations in her role. From the outset, Lucy has demonstrated a high level of professionalism and an unwavering commitment to excellence. Her extensive knowledge of property management, coupled with her keen attention to detail, ensures that every aspect of the properties she manages is well taken care of. One of Lucy's most commendable qualities is her communication skills. She maintains open, transparent, and timely communication with all parties involved. Whether it's addressing tenant concerns or providing updates to property owners, Lucy ensures everyone is informed and comfortable with the proceedings. This has significantly reduced the typical stress associated with property management and made the entire process smooth and enjoyable. Lucy is also very proactive in her approach. She doesn't wait for issues to escalate but instead anticipates potential problems and addresses them early on. This foresight has not only saved time and money but also maintained the high standard of the properties under her care. Her ability to strategize and implement effective solutions is truly impressive. Moreover, Lucy's empathetic and personable nature makes her a joy to work with. She understands that property management is not just about buildings but also about the people living in them. She treats tenants with respect and dignity, which has cultivated a positive living environment and community. Her dedication to ensuring client satisfaction is evident in her willingness to go the extra mile. In addition, Lucy is very adept at keeping up with industry trends and regulations, ensuring that all management practices comply with the latest standards. This dedication to continual learning and improvement is both admirable and reassuring. In conclusion, Lucy Clegg is an outstanding Property Relationship Manager. Her professionalism, expertise, proactive nature, and exceptional people skills set her apart in the industry. She is a valuable asset to any team, and I highly recommend her services to anyone looking to ensure their property is in the best hands. Her commitment to excellence is not just evident in the pristine condition of the properties she manages but also in the satisfaction and loyalty of her clients.

Reply from agent

Dear Mfonobong, We appreciate you taking the time to leave feedback based on your recent experience with our Property Relationship Manager Lucy Clegg, based in our Prestwich office. It's clear that Lucy provided you with excellent service, and you've highlighted her professionalism and care towards clients. Your positive feedback is valuable, and we thank you for sharing your experience. Kind Regards Customer Care Team

5.00 /5

I have just used Thornley Groves to sell a flat in Salford, while I have been 200 miles away and unable to attend. This involved the end of a tenancy and furniture removals all of which were handled for me. This also being a tower block, with all the challenges of access, was not straight forward. It went very smoothly and nothing appeared to be too much trouble for Stuart Daniels and Natasha Conway. I am very grateful indeed.

Reply from agent

Dear John, We value your feedback and thank you for rating Stuart & Natasha in our Southern Gateway sales team 5 stars. We are pleased to hear the sale process was smooth & efficient for you. Kind regards, Customer Care Team

5.00 /5

Gavin and Natasha were superb, every step of purchasing from them was effortless and the communication was amazing.

Reply from agent

Dear Nick, We thank you for taking the time to leave us a 5 star review. Kind regards, Customer Care Team

5.00 /5

Lulu has been super helpful and attentive, really great service and I feel I’m in good hands with her - thank you, Lulu!

Reply from agent

Dear Lydia, Thank you so much for taking the time to leave such a positive 5 star review! We're thrilled to hear that you had a great experience with Lulu and appreciate your feedback. Kind Regards, Customer Care Team

5.00 /5

Gavin and Natasha were superb, every step of purchasing from them was effortless and the communication was amazing.

Reply from agent

Dear Nick, We thank you for taking the time to leave us a 5 star review. Kind regards, Customer Care Team

5.00 /5

I want to say Thank you to Lucy Chegg(my property manager and Thomas Lindley(the debt officer) in Thornley Groves Estate Agents - Vimto Gardens They are so professional in handling my letting business, provide prompt response to my inquires and support to deal with contractors and tenants. I am happy to have these two young but professional people supporting to my letting business. Kinds regards,

Reply from agent

Dear Phoenix, We thank you for leaving both Lucy & Thomas such kind feedback and a 5 star review. Reviews like yours help other when choosing their agent. Kind Regards, Customer Care Team

5.00 /5

Got back to me quickly when I needed a reference.

Reply from agent

Dear Daisy, We thank you for rating us 5 stars and for your positive feedback. Kind regards, Customer Care Team

Contact details
Sales Phone:

0161 245 1111

Lettings Phone:

0161 245 1111

Opening hours

Unknown

Address

The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD, North West, UK

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove

No marketing information available

No awards information available

No marketing information available

No awards information available