very professional helpful and always very polite and fun to talk with overall a good experience during an emotional time.

I was really pleased with the clarity of the process. Paul kept me informed of progress on a regular basis. He made the letting of the property pretty much painless. Thank you

Paul handled our letting professionally and smoothly, and quickly. Replied quickly to any queries or messages and was helpful and pleasant to deal with.

Rented flat through Balgars Loughton Essex, would recommend this company, very helpful & friendly always available when I needed to speak to them.

Extremely Disappointed – Dishonest and Unethical Experience I had a truly disturbing and disappointing experience with this agency. Honesty and transparency should be the foundation of any rental business – unfortunately, this company demonstrated neither. I rented a property through them, only to discover after moving in that there was a mortuary directly beneath the house. This was never disclosed to me during the rental process. I was exposed to extremely distressing scenes and sounds, which severely impacted my mental well-being and forced me to relocate shortly afterward. Not only did I suffer significant financial loss due to the unexpected move, but the agency also refused to return my deposit, despite the circumstances being entirely due to their lack of disclosure. This experience was both emotionally and financially damaging. I would strongly advise others to be extremely cautious when dealing with this company. Transparency and ethics matter – and sadly, this agency failed on both fronts.

The worst experience with an estate agents I've ever had! Was told the cooker was being replaced as the current one was disgusting, and upon moving in there was no cooker so we was without a cooker for over a week! Was given wrong information from a team member in regards to rent so we ended up paying 2 months rent upfront instead of one month, even though i questioned this but she insisted i set up the standing order for this specific date (I ended up having to resolve this with the landlady). No communication within the team which resulted in me fixing their mess up and it was indeed a big mess up on their behalf! They had given me 3 different bank account details to send money too and I had sent the money to the first account details they sent me, but they constantly harassed me to send them money even though I had and i even provided the reference of the bank transfer, so instead of following this up with their accountants, they persisted on chasing me for it. So I had 3 different employees with 3 different account details emailing me which to me did not sound right. It was eventually resolved yet again by me contacting my landlady. The property also had mould in, yet upon viewing it was not there. I reached out to the agency about this when we got the keys and the girl I spoke to was denying it was not mould though I proved picture evidence of the fluff growing off the wall. They had proved our moving in experience be extremely stressful along with having a 6 month old baby. Sadly I would not recommend with the experience we have had.