Do these agents ever answer the phone? Been calling over a week with no response!!!

would give a good review if i could get a hold of them. 👎 …

Absolutely terrible service from this estate agents, no due-diligience carried out when offers are made. This has resulted in my property not being sold and given a hefty invoice from solicitors for work undertaken.

I think I have been very unlucky with this agent so far. First of all, the house was filthy when I moved in, when, I called Charisse I was told I had to request before moving to have professional cleaning,?? I have been renting for 20 years and every single agent has had the house cleaned for new tenants automaticly. The inventory received was far from accurate, so I had to give a report within 7 days to reflect all the things that were wrong, broken, dirty. I still have not received a reply to that email and none of the broken things stated on my report have been fixed yet. (although I chased) Then it has taken me more than a month to get the singed contract by landlord. (again, I have never moved to a property were the landlord hasn’t singed the contract before I moved in, don’t really understand this) On top of the above, before I moved in, the sink was changed but the contractor did not connect the pipes, it took almost 2 weeks for the contractor to come to fix it (no Dishwasher, no washing machine). After around 3 weeks my electricity panel started to give errors, when I checked the pipes behind washing machine & Dryer, the contractor had used tape to connect pipes and water was leaking straight to the switch (HIGH RISK). 2 weeks after raising this issue to the property management, the contractor still not willing to make an effort and only gives me slots that work for them and i have to keep on chasing Holly for updates. As mentioned to Balgores, this contractor is going to jeopardise the business. if I didn't think of moving the appliances, my house could have gone of fire .... Very disappointment with this State agent, apparently meant to be sooo good but my expierience so far its completely the opposite, showing the tenant is the last person/stakeholder they care of (if they care about the tenat that is). please see some pictures of the pipes and the state of appliances when i moved in.NegativeResponsiveness, Quality, Professionalism

So, on the 24th of February 21 me and family went to view a property in Chigwell with Balgores Estates (Loughton). After viewing the property we had put an offer in which the colleague was very rude about saying the offer is unheard of - moving forward, the holding deposit had been put in place, also agreeing a monthly amount (Landlord was more than happy to proceed) along with all the referencing (including the guarantor) being accepted. After three/four weeks we still hadn't heard anything from the Estates Agents or Landlord, then I get a call from Henry himself saying that the Landlord has accepted another offer not explaining as to why this has been done when this interested tenants had come a week and a half after us (property was meant to be off the market when the holding deposit is taken) but the best thing about this is that the another tenants haven't even done there referencing yet! Avoid these estates agents by a flying mile, they will lead you on and play around with you saying its the landlords fault (which also I'm guessing he was involved with). Very unprofessional Estates Agents.NegativeResponsiveness, Quality, Professionalism, Value

I rented house from them. Staff is kind but the manager made my children cry while visiting the house. Specially If you are not English be more careful dealing with him.

Good estate agents but sales team lied to us not very reliable worst in loughton