Exceptional customer service, treated as a person, a rare quality these days. I would recommend highly.

Exceptional customer service, treated as a person, a rare quality these days. I would recommend highly.

Great customer service and assistance every step of the way particular from Martin Blowfield

Moving house for the first time can be nerve-wracking and stressful, however, Scarlett at Hartley's made the whole process so easy. Scarlett was available whenever we needed her and went out of her way to ensure we had everything we needed. Not only did Scarlett make us feel important and like we were her main priority, she also made sure everything moved along quickly and efficiently. It was a delight to deal with her and I would highly recommend Harley's because of that.

Im not entirely sure who the other reviews have been dealing with, I have been in touch with many letting agents by phone, email and in person wanting to move from Wales back to the Loughborough area. Scarlett and Monica far outshone all of the other agents phoning back when they promised, forwarding new properties and met me on time to show me houses which is quite unusual , Ive hung around waiting for agents before. They are very professional and still very friendly, nothing was too much trouble and I wouldnt hesitate in recommending them to anyone. I now have my dream house through them. A true pleasure to deal with. Thank you ladies Lorraine

Excellent service throughout

We recently sold our property with Newton Fallowell in Loughborough and could not have asked for a better level of service. From the initial contact and valuation, to the day of completion, we felt as though every detail was taken care of and the team went out of their way to ensure a smooth sale. As we live 75 miles from property, we thought it might be a challenge to complete viewings etc, but that was all taken care of and included in the price. Nothing was too much trouble and I genuinely feel they walk a delicate line between taking care of both the buyer and the seller, something that can’t be easy at times! There were a few tricky moments, as I’m sure happens with most complex house transactions, but Jake and Jess were completely professional and supportive throughout. Communication is key, of course, and they were both always on hand to provide solutions, updates or just to answer any questions. If you’re looking for a reasonably priced service, but with every detail taken care of, these are the people to go with. We would not hesitate to recommend them and are very grateful for their service. Thank you to everyone involved :)

Newton Fallowell - Loughborough

I would like to express my sincere thanks and gratitude to the team at Newton Fallowell for their continued efforts and dedication in selling my house. Having encountered an unsuccessful experience with a previous service provider, I urgently required an agent that had comprehensive experience to value and market my property through the right media channels and to the correct target buyer. Within 24 hours of Richard visiting the property to value and undertake photography the house was on sale with a detailed versatile narrative to capture and stimulate the interest that the property deserved. Sue, who was my primary contact throughout the sale, certainly went the extra mile exceeding my expectations. The communication and regular update instilled me with great confidence that everything was being undertaken to ensure that the sale was on course for completion. I must also point out that in Sue’s absence the service provision was seamless as the rest of the team including Richard, Kerry, Elliot and Heidi to name a few, were fully up to date with the sale progress, enabling them to maintain a consistent service level. The guidance, attention to detail and tremendous communication was genuinely appreciated especially as the unfamiliar sale process and timings were a significant learning curve for me personally. Thank you to you all for providing outstanding professionalism and efficient service quality, I will certainly recommend Newton Fallowell to anyone looking to buy or sell their property, thank you.

In for Christmas

I recently purchased a property in Loughborough. I was very happy with the service provided by Newton Fallowell. They were extremely throughout the process, answering any queries quickly and liaising well with the vendor and solicitors. I can now enjoy Christmas in my new house.

Great service

I was delighted with the professionalism of the team who kept in close contact with us throughout the transaction

This is the second property we’ve successfully sold via Newton Fallowell Loughborough. Generally very good communication, and they showed understanding of the fact that this particular property was a rental with tenants in situ. Using solicitors they recommended meant they could chase up where necessary. The only slightly frustrating thing was during production of the sales brochure when several fairly obvious errors meant it took some back and forth to get it right. But overall would definitely use them again.