View Agents

John Payne

Value my property

scroll down for more information

John Payne

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

My complaints were promptly attended to most of time. Thanks to the team!PositiveResponsiveness

review by Florence Ody

Reply from agent

Thank you flo for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team. If I can be of further assistance, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

4.00 /5

Jackie was our contact for house viewings. She was always helpful and professional. All the best.

review by Jennifer Chan

Reply from agent

Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Jackie but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

4.00 /5

We absolutely love Jacqueline. Acorn are lucky to have her. Very thoughtful and understanding. We have experienced pushy estate agents previously but felt Jacqueline was super professional and always had our best interests. Thank you ever so much for all your help.

review by Stephanie Robinson

Reply from agent

Thank you Stephanie for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

2.00 /5

Hi, Is almost all properties marked as "let agreed"- so, why they are on the page? You don't have anything else to advert?! Very strange web pages. I was looking in Plumstead area and Woolwich - all of them is marke as "let agreed" - why they are still on the page for letting??!! Take those out and don't miss lead. Very poor service,seamed a good company, but now I don't think so.

review by Andzelika Kucinskaite

Reply from agent

Hi Andzelika. Thank you for sharing your feedback with us. You have to appreciate that a businesses website is designed to cater for many people, not just those that are looking to rent a property. For example, many of our potential landlords look on these pages to see what properties we have let in their area before deciding on which agent to instruct. That is why we have created filters on the search page so that you choose to see "available" properties only here https://www.acorngroup.co.uk/property-search/properties-available-to-rent-within-2-5-miles-of-plumstead or to include those that our let. If you are unable to find anything suitable, you can also register your requirements here https://www.acorngroup.co.uk/contact?register_type=tenant. I apologise if this was not 100% clear and please let us know if we can assist further. Thanks

1.00 /5

review by Sagar Bhansali

Reply from agent

Dear Sagar. I am sorry to hear about the service you have received and would like to investigate the issues further. I have emailed you directly but you have not responded. Could you please email me at andrew.roberts@acorngroup.co.uk with the details of your complaint or if easier you can call me on 020 83156929. Thank you. Andrew Roberts - Customer Relations Manager

1.00 /5

The sales aspect of Acorn may be good but landlords or anyone wanting to let there property out please use another agent. Johnathon who I spoke to very unprofessional does not return your phone calls and clearly not interested in doing business

review by Adnan Khan

Reply from agent

Dear Mr Khan. I am sorry to hear about this. I have located you on our system and our phone records show that we did try to call your colleague back on two occasions. I myself have also left a message on your mobile and "office" number today. Could you please give me a call on 020 8315 6929 or email at andrew.roberts@acorngroup.co.uk?