Useless company that doesn't pay on time. *Edit: I've now had a proper response from them and had it explained that one tenant has been late paying their part of the rent, hence the delay, excluding this month where the agent has admitted fault. Until now, I was not informed of this, my review was written without this information. Some accuracy changes have also been made.* I've tried talking to them but rent has been consistently late without explanation, and their policy of retaining any interest to cover 'administration fees' (despite also getting in my case £239.40/Mo of the rent - a percentage of the total - plus more costs for other connected services) is possibly the reason for the constant slowness. The response is "This has been passed on to Jon as he makes all payments" and then finally a transfer many days later, not even always for the full amount, without an explanation or apology. They're a pointless middle man introducing stress and hampering cash flow that cost a lot of money. OpenRent is a much better alternative, as it is far cheaper and tenants are typically very happy with how it works. Today is the 24th September. The tenants need to pay the rent by the 4th of each month, 20 days ago, I have not been informed of any late payments by them. I was told I could expect the money in my account around the 7th, but this is far from consistently happening and as I say, is currently over 2 weeks late - not from the tenants, but the agent. I have my own bills to pay and it costs me money to have to keep making short notice transfers from my investment account because this agent wont pay me on time, and I'm sick of doing it. *Edit: Payment received on the 26th, agent has offered to pay late fees* Note how all the recent reviews are very bad, while only old ones are good - a recent decline in quality perhaps?

I had a viewing booked in London on behalf of my sister i made the journey from Leicester only for her to receive a text exactly one hour before the viewing to say it's been cancelled i called to say to say that i am flexible and happy to wait as i made a lengthy train journey only to be told that nothing could be done, terrible service

Lazy, aggressive and incompetent We signed a six month tenancy with the agency in Crofton Park. A one bedroom flat with a garden SE London. Whilst waiting to sign the tenancy we had constant and coherent communication. The staff started by being very friendly and welcoming. Phone calls and emails to update us on communication with the landlord and so on. As soon as we had signed, paid the deposit and picked up the keys the communication stopped. We arrived at the property and work that had been agreed upon was not complete. We called, visited the local branch and emailed requesting them to do work/clear up after work they had done badly. We heard nothing. For two months we tried and tried to seek a resolution. The agent we had signed with had been fired. We then spoke with Jon but he quickly passed us on to Rob then to Paula in another office. All staff members all claiming it wasn't their department. We then got contacted telling us they had decided to do some work on the house and needed access to the kitchen, bathroom, garden and bedroom. That 2 or 3 men would be working at the house for two week or potentially longer. They didn't ask if it was ok with us. They called just to let us know and ask if we wanted the work to start Friday this week or next. . We insisted they must wait. Our tenancy had only 3 months left but they insisted it had to start this week or the next. This is during the COVID-19 pandemic and they offered us no alternative accommodation despite us working from home and not being able to use the kitchen or bathroom for an indefinite amount of time. We were very upset and had to seek legal advice to block them from going ahead with the work. When I informed them I had requested advice from a property solicitor they finally backed off. We then asked them again if they could do the work that we had been requesting since we moved in. Again the communication went silent. When leaving the property we were charged for a long list of repairs. features that had been broken when we moved in. Repairs we had been requesting they carried out for us throughout the six months tenancy. We raised these issues with them and heard nothing.

Never replied to our emails and it's been nearly 2 month's and we haven't received a deposit.NegativeResponsiveness, Professionalism

I have been waiting since August 2020 to receive my deposit back. It has been 6 months and I have still not got it. I was told I would get it in August. What's worse is that it is impossible to get anyone in this company to take the actions to give me back my money. I have phoned countless times and each time I am told that something will be done but nothing ever is. All of my emails are ignored. When one of the staff, Pamela accidentally emailed me about my old flat instead of emailing the new tenant I took the chance to tell them the situation and that I needed my deposit back. Pamela told me that the current tenants had to sign a contract to release my money, which is not true. I have no idea why this was said. I was told by another person in the company called Paula (who I'm informed has now left) that my deposit would be with me in a couple days back in August. When I pointed this out to Pamela they told me my deposit would be returned to me in the next few working days, this was around the 17th December 2020. It is now the 5th January 2021. Pamela has not responded to my last email asking where my money is. I am organising a complaint to the ombudsman and am going to take legal action, but thought I would leave a review as I've seen that Bryan and Keegan are keen to respond to public Google reviews instead of private emails. I am sick of the false promises. As you can imagine missing this amount of money and the inadequacy of Bryan and Keegan has caused much turmoil and frustration during an incredibly rough year financially and personally.NegativeResponsiveness, Quality, Professionalism, Value

Unprofessional, repeatedly ignored simple requests and fees are much higher than other places