Good afternoon Thank you for sharing your feedback. We regret that you felt the communication regarding the viewing requirements was unclear, and we understand how frustrating it must have been for you. At Dawsons, we strive to provide a respectful and welcoming experience for all our clients, and it’s disappointing to hear that we fell short in this instance. Please be assured we take on board all our feedback both positive and negative, ensuring we move forward at all times. We appreciate your comments about your interaction with our team, be assured we have discussed this internally. If you would like to discuss your experience further, please feel free to reach out to us directly. Thank you for bringing this to our attention and wish you well in your property search. Best regards, Lorraine and the Llanelli Sales Team

Good afternoon Thank you for taking the time to provide us with your 1 * review recently with your noted comments. Whilst we strive to provide all our clients with the very best service, we do also understand that each and every experience and client expectations will differ from person to person. Should you wish to provide any further information relating to your review please send a confidential email to info@dawsonsproperty.co.uk. We look forward to hearing from you, with thanks Lorraine and the team in Llanelli Sales

Good morning Joanne Thank you for taking the time to give a star rating. We are unable to locate your details on our database for either our sales or lettings departments, please would you mind emailing us at Lorraine.Evans@dawsonsproperty.co.uk with some more information? We would of course be keen to hear your feedback on your experience with Dawsons. Kind Regards, Lorraine and the Llanelli team

Good afternoon Thank you for taking the time to post a review. However, we are unable to locate a record of providing a service to you, or contact from you and we note you have posted the same review for all of our branches across Swansea and Llanelli. Please would you kindly provide some further information and feedback by emailing cat.sollis@dawsonsproperty.co.uk? We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients further validated by the outstanding testimonials we receive, and we take on board all feedback and any suggestions you may have to allow us to continuously improve our customer service. I sincerely look forward to hearing from you. Kind Regards Cat Sollis Senior Digital Operations Manager

Good afternoon Peter Thank you for your review. However we are unable to locate a record for you on our database. Can you confirm what services we provided for you? If you could let me know by emailing cat.sollis@dawsonsproperty.co.uk with any further feedback, I'd be sincerely grateful. I look forward to hearing from you. Kindest Regards Cat Sollis - Senior Digital Operations Manager

Good Afternoon and thank you for taking the time to provide us with your personal review of the recent service you received from our Llanelli sales team. Whilst your review was a 1* and noted poor communication we do appreciate your opinion. Having spoken to our Llanelli team in relation to the service on 7th June 2021 we can understand your frustrations having attended the property not seeing our previous contact attempts to cancel the viewing. It is a very fast paced property market at present with properties selling/renting often on first viewings, and with increased phone traffic due to the lack of branch footfall this can increase waiting time for contact with our teams, please be assured we are doing all we can to ensure we are reachable during office hours. Should you still wish to speak with our team at any time please either email ll@dawsonsproperty.co.uk (Llanelli Sales) or facebook messenger with your contact information and the team will come back to you as soon as possible. Thanks Naomi (Marketing).

Thank you for your recent review for our Llanelli rentals team. Whilst we appreciate living with a roof leak must not have been a pleasant experience, especially where environmental health was involved, unfortunately due to the works required to the roof, this could not have been completed with occupants therefore there was no option but to issue notice for vacation and hand the property back to the landlord for the works to be completed, as the comfortable living and safety of our tenants is of the upmost importance to us. Where there are arrears involved at the end of tenancy, we do have a policy in place to follow these up on behalf of the landlord. We hope that since vacating the property in 2018 you have found a forever home that you can thoroughly enjoy. Kind regards 'Team Dawsons'