Used Dexters when moving rental flats. Mostly dealt with Alex. Had to chase things up on multiple occasions and didn't get responses that were promised. The paperwork all got dealt with quickly though.

Working with Jordan from Dexter's, hes gone out of his way to get back to me and done as much as is in his power to help with the situation we are dealing with.

meh

I DEEPLY REGRET CHOOSING THIS AGENT. Our property purchasing experience with this agent has been frustrating. Initially, Emily was friendly and helpful—until our offer was accepted. After that, Dexter refused to taking the property off the market or labeling it as Under Offer, citing their own company policy. Only when we threatened to pull out did they finally comply. We were also promised that the official sales memo would be sent on a specific day. Our solicitor waited the entire day, but by 7 PM, there was still nothing. When we asked Emily, she casually said she was too busy with viewings to return to the office—without any prior notice to us for the delay. When we expressed our dissatisfaction, she even called us rude. During a follow-up viewing, Mustafa (another staff in Dexter) told us that the extractor hood fan was "smoke-sensitive" and wouldn’t start working unless there was a lot of smoke. However, we later discovered that other flats in the same building had hood fans that worked immediately when switched on. If you are a first-time buyer and insist on choosing this agency, I recommend consulting friends or colleagues who have experience buying property. Some of practices in this Dexter branch are quite different from most other local agents. There are many properties available. If you don’t want to add extra stress when buying a home, then just DO NOT choosing Dexter.

Many of the adverts of houses for sale are fake. The houses were sold long ago but they keep you on the phone to take your details and then spam you with run down properties

Set up numerous viewings with various agents in Kingston. Dexters were the worst agent (by a country mile) to deal with. Zero attention to detail.

I signed a contract with Dexters and rented more than 3 years, but I haven't received my deposit for nearly 2 months. Although the inventory check has been completed, they do not respond to my email inquiries. Kingston has many foreigners coming to find housing, but if you are coming from abroad, I would not recommend this place. If it’s your first time renting in the UK and you choose to use Dexters, I think you will experience a lot of stress.They neither provide any assistance nor even reply to emails.

As soon as they male contract with a tenant, they don't care later. Hard to get response to emails and even if they respond they never answer questions properly. Messing up tenants energy account, documentations are wrong. Fed up with them.