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Henderson Connellan

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Henderson Connellan

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

16.02.2017

Great service

Very prompt and pro-active to relieve the burden during our recent move.

review by Michael Simms 16.02.2017

4.00 /5

15.11.2016

The Process.....

We have found Henderson Connellan very helpful with communication and making sure things are of track. They have always obliged to requests to view our home to be to allow us to measure up before the big day etc. We did find things a little pressured in the early days with chasing us up for answers rather go through those we are paying to do this on our behalf but it worked out well in the end. We found Sam, Jessica and Karen very helpful and a credit to the team.

review by Lee Jones 15.11.2016

4.00 /5

02.12.2015

Positive and hard working

A big thank you to Adam and the team for all the hard work and enthusiasm. Even when things got difficult, they stayed positive and focussed, offering good advice and encouragement all the way. We particularly liked the 'Open House' as it enabled a lot of people to view in a short period of time.

review by Alison Caswell 02.12.2015

3.00 /5

review by Colin Brider

Reply from agent

Thank you for your review, We are sorry to hear you were not fully satisfied with your experience concerning the home you rent. If you would like to discuss your review in more detail please do contact a member of our lettings team.

3.00 /5

Couldnt find the property I liked on the web site and wasnt ready to call until I'd seen more about it

review by Denise Chester

Reply from agent

Thank you for leaving a review, New properties to the market can take a few days to appear on line, or in certain cases some homes may be marketed on a low keys basis and not go on line. If you would like to email Ketteringsales@hendersonconnellan.co.uk which property you are interested in we can happily email you the brochure or answer any questions you may have. Regards All The Team at Henderson Connellan.

3.00 /5

review by O R

Reply from agent

Thank you for taking the time to leave a review. We are unable to identify your details on our system and would be grateful if you could get in touch on 01536 417888 so we can investigate and assist. Kind Regards all the team at Henderson Connellan

3.00 /5

review by O Owoseni R

Reply from agent

2.00 /5

review by Joey Johnson

Reply from agent

2.00 /5

12.11.2017

The service we received as potential buyers was really poor so much so we decided not to increase offer on a house as it was dealt with so badly and thought if this is what is what it’s like trying to buy what will the sales progressing be like ! That’s just our experience and view.

review by Sarah D Lammin 12.11.2017

Reply from agent

Following your recent review, I do appreciate you taking the time to speak with me on the telephone today, following your comments within the review. As a business we strive to provide outstanding levels of communication and service and I am sorry to …See more

1.00 /5

I’m extremely disappointed with the way this estate agent has handled a serious safety issue in my rented property. My back door has been drilled shut, leaving it unusable as an exit. This creates a major fire safety risk, yet I’ve been left in this situation for now 4 days and have been advised it will take another 2–3 weeks with little urgency shown to resolve it. Despite repeatedly raising the concern, action has been delayed, and now the repair is being held up further while they seek additional quotes. While I understand the need for due process, it’s incredibly frustrating that cost considerations appear to be taking priority over the safety of someone living in the property. A blocked exit in a home is not a minor inconvenience—it’s a basic safety issue that should be addressed immediately. As a tenant, I expect the property to be safe and for serious hazards to be treated with urgency. I hope the agency reflects on how situations like this are handled in the future and prioritises tenant safety over prolonged delays.

review by Georgia Hatton

Reply from agent

Thank you for your review, feedback and for taking the time to discuss your comments in more detail. As soon as you reported the issue, we contacted a locksmith to arrange a visit as quickly as possible, the Locksmith attended the same day and a new part was required to remedy the problem, multiple suppliers were contacted but the part was not in stock and it transpires is no longer available. The best solution was the installation of new doors, a contractor was instructed, visited, provided a quotation and the Landlord gave authority for the repair in less than 4 days. Whilst we appreciate the seriousness of the situation, we are reliant on the availability of contractors to visit to provide a quotation, authority from the Landlord and the manufacture / supply and installation of new doors.