Most helpful

Most helpful

I had booked a viewing which I was informed by a member of staff will take place. When I go on their website the property is no longer there, and on RightMove it says let agreed. I understand if someone else reserved the property. However, my issue is that no one informed me at all. Not even on the day of the viewing. I had to call to clarify things, and what’s worse I was told I would get a call back about this, but no one bothered to call. It’s a good thing I didn’t go, as I would have wasted my time. No one even sent a confirmation after I had agreed to the date offered for the viewing, to say this was definitely taking place. They had called me many times before to discuss this property, but when it came to me actually going through with a viewing no one cared to update me about anything.

Yet another example of poor property management from a careless letting agent. They couldn’t care any less if they tried. Landlord happy to increase our rent again this year yet zero interest in looking after their investment. Bizarre.

If I could give zero I would. The worst experience as a tenant I've ever had.

I was advised to show up to collect my keys at 10am on Saturday and was left waiting for over 10 minutes. I tried to call to discuss this and was rudely and immediately dismissed by the director, who was incredibly judgemental about the situation and declared that I had no right to complain. Honestly shocked by the unprofessionalism displayed.