AMATEURS, UNTRUSTWORTHY LIARS; Statement from their website………. “When you choose CJ Hole, you’re choosing more than an estate agent. You’re choosing a partner who understands what makes Bristol special and what it takes to sell or let your property. Let us help you connect to your next chapter in Bristol’s story.” Their words…….?? However today, they are at full capacity so how can they keep to this promise??? We were going to list our property with them despite numerous failings from day 1; the director was late for the initial valuation, came again with the senior valuer and had to rush off as they had made another commitment, third time lucky they arrived with the trainee photographer and negotiators. Finally the director did his walk around to dictate the particulars and I was then shunned off when it was contract time to “show everybody the house as that’s what I am capable to do”??? The proof came for the listing and it was inaccurate, placing certain elements in the wrong rooms, rooms were also missing, the overall description of rooms was far from accurate and vital bespoke selling points were omitted too. We raised this and had to rewrite the description ourselves (the client!). Then the pictures arrived some time later and looked like a filter was used from love island making everything look orange! This was challenged and we were met with defensive tones and compared to other home Owners rather than taking on board the plethora of errors and putting it right! Contract terminated !!!

“CJ Hole Henleaze and Westbury are now at full capacity…” Contact any other agent unless you want a catalogue of errors and delays from day 1. Tim the Director was late to the valuation without any notice, was then rushed. Tim excluded my partner from talks around contract (shunned her). He insisted she did a walk around the house with the trainee photographer/agent whilst details were discussed that were contradictory to what was previously promised. Photos were taken by a trainee agent who then decided to put a horrendous hazy filter on all of the pictures (didn’t represent the property). The floorplan was incorrect. Tim had missed rooms off of the write up and vital details referring to the specification of the property which subsequently had to be rewritten by us (the client). Upon speaking to a Senior valuer to raise the concerns (Rob), he stated that other people who have listed their property are happy with the photos, so why aren’t we?! Contract was then terminated before it had started.

Incredibly rude on the phone.

This place doesn't cleanse their email marketing lists. I havent spoken to them since 2015 and have tried to unsubscribe and block them for 7 years with no luck. I still get emails now, despite trying to block them.

Awful experience

Would help if they answered their phone.