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Castle Estate Agents - Hemel Hempstead

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We were extremely pleased with the way Castles Boxmoor marketed our property.We dealt with Matt Hooton most of the time and it was so easy to deal with him. He was very responsive, proactive and courteous. We will certainly use Castles again and will recommend to family and friends.

5.00 /5

I have recently bought a house through the Castles Estate Agents and Matt was the one dealing with it. I have to say without him, I would not be sat in my new house probably for quite a while. He went out of his way and was available more or less any time a day or night and even during his time off so everything could be sorted when we needed it. Thank you so much for doing everything you did, we made it there at the end :)

5.00 /5

Castles Estate Agents have been extremely informative and attentive throughout. Matt Hooton has made our first time buying experience extremely easy and enjoyable. He went above and beyond to assist us with our search and buying process. I would highly recommend him.

5.00 /5

Myself and my partner have had received a great amount of help from Castles over the last few months. Matt Hooton has been especially helpful and patient with us. He's always updating us with any new properties that he thinks we might like, answers any questions we have and takes on board our feedback. He's a great asset to the team.

5.00 /5

We have been searching for our new home and Matt has been a pleasure to work with. Straight to the point, honest, and understanding. Everything you need when feeling overwhelmed by the process. He has been fantastic at communication from start to finish. Taking the pressure off us whenever possible. We would highly recommend Matt and Castles for anyone looking to buy.

Reply from agent

Thank you for the feedback Louise, the team strive to offer an excellent service at what can be a very stressful time in peoples lives. We are delighted to hear of your positive experience.

5.00 /5

Castles are the most professional estate agents I have dealt with. They have dedicated staff that are knowledgable and always keep you informed. They work with ethics and integrity and they are always available to talk when needed. They understand if we are to view many properties to do together and manage this for us. But even when we cannot do together they find a way to make things work. Louis and Matt are by far their best employees and really define what they are about...excellent customer service and caring for the customer on the other side. I highly recommend them amongst any other in the area.

Reply from agent

Thank you so much for the feedback, its so nice to hear. Have a wonderful Christmas in your amazing new home.

5.00 /5

I signed up with Matt at Castles and within a week not only did I have 7 prospective buyers but had an offer from one of them, which I accepted. The staff at Castles are very professional and went above and beyond the norm to help me in every way. There was immediate feedback after each viewing and their response to telephone calls and/or messages was quick and handled always with care. Nothing was too much or too little for them to deal with. I am totally impressed with Castles and would recommend them wholeheartedly

Reply from agent

Thank you for the feedback Mary, we are incredibly grateful to hear of your positive experience with our Boxmoor team.

5.00 /5

I can not thank Simon, Matt and Sam enough for everything that they have done for us in selling our house. Matt is an amazing estate agent and an absolute credit to Castles and most importantly Matt found us a buyer. Matt was extremely helpful and created a very positive experience for us, if we were to go through selling again I would want Matt to handle the sale for us. Sam we would have been stuck with out you liaising with solicitors on our behalf. Simon, I can not express my gratitude to Simon. I met Simon following an awful experience with another Boxmoor agent, Simon was reassuring, friendly, extremely professional and most importantly he was always at the end of the phone should we need him. Thank you so much

5.00 /5
19.04.2021

Daniel and Matt were really nice to deal with. Professional friendly and enthusiastic with a can-do attitude. Matt worked really hard to secure us a property. In the end it didn’t pan out, but Matt was still very up beat and wished us all the best. A true professional.

Reply from agent

Thank you Sharon for the feedback, we really appreciate it.

5.00 /5

Cannot recommend castles enough! They have been very supportive throughout the process especially extra communication and support due to us being Deaf. Simon, the manager is very professional and help us all the way. He is the best! Castles really do own the kingdom !!!!

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Address

33 St Johns Road, Hemel Hempstead, HP1 1QQ, UK, HP1

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