Rents are terrible alongside the bond as well

Rents are terrible alongside the bond as well

At first they were very helpful. I viewed a property in Wynyard and liked it. Told them I wanted to apply and the girl took details and said the application dept would contact me. I had been warned that they were slow by the tenant who showed me round. Went on holiday and emailed them again. 10 days after saying I wanted it they told me somebody else had filed an application on the 19th. I had said I wanted to proceed a full five days before then. Very disappointing and inefficient I found. Unfortunately par for the course in this current market. RESPONSE to Response from Owner: I telephoned and spoke to a helpful employee. I did check all my emails and even loaded up my laptop, as I am on holiday. No email was received in any of my inboxes. My spam folder is empty. On the 16th I received many emails but none from yourselves or a signup company. I should accept some responsibility as I did not chase this up. Lesson for future interactions with estate agents. Thank you.

Waste of space company do not rent with this company does not do repairs with holds ya deposit at the end of tenancy avoid this estate agent

Have just purchased our first house that was listed by Hollbrook & Co, Hartlepool branch. Terrible experience, I could go on & on but probably better just steering clear from them to be honest. No matter how much you love the house, save yourself the 6 months of stress. Crucial details: house was not listed as having a service rent charge (fleecehold), was only after an offer was put in & accepted that our solicitor made enquiries which lead to us finding out about it. Should of backed out at that point really… but we had our hearts set on the house by then. Couldn’t get in touch with Hollbrook all week on completion week. 20+ phonecalls, 0 answer. Had to ring our solicitor & get contact details for the seller to give us the keys directly. The poor sellers had the same rubbish communication from Hollbrook & their solicitor & had no clue they where meant to be out by 2pm. Leading to a stressfull day for them & us not getting the keys until about 5:30pm. So we ended up having to move in the following day. God knows what we would of done if we’d all had been in a chain.. Luckily we didn’t due to renting. We where first time buyers and the sellers first time sellers, so both had no idea what the “norm” is but I can’t believe your even allowed to operate like this & continue trading tbh..

Used to be a good but now is very bad service

Very poor service from this company when trying to sell a house! It's been on the market for more than seven months.

Original 1star review was for Castledene lettings and their appalling way of treating tenants Now changed to 3 star as Holbrook seem to actually get stuff done and push landlords to do repairs. Back to 1 star as nothing seems to have changed as I'm forced to live in a house with mould in several rooms, flooring that hadn't been put down properly and is dangerous, and a front door with a loose frame.

Original 1star review was for Castledene lettings and their appalling way of treating tenants Now changed to 3 star as Holbrook seem to actually get stuff done and push landlords to do repairs. Back to 1 star as nothing seems to have changed as I'm forced to live in a house with mould in several rooms, flooring that hadn't been put down properly and is dangerous, and a front door with a loose frame.

Sales staff very good but property viewed not as advertisd. When not procedded with rental tried to with hold deposit. In end deposit refunded under protest