Thank you for taking the time to write a review. We are sorry that that you have felt the need to do so in such negative terms and would like to assure you that we view any complaints seriously and will do all we can to regain your faith in us. We will attempt to respond to the points you raise in turn, not to mitigate your experience but , perhaps, to at least clarify our version of events. <br><br> With regards to your experience at the start with the initial viewing, this was human error, but having spoken with the team at length, they were under the clear impression that any and all issues regarding the initial viewing appointment and move-in had been addressed and resolved. If anything, we were under the impression that we had a positive working relationship with you. Your comments suggest that this not the case and for this we can only again apologise. <br><br> When it comes to the ongoing communication issues you have experienced with our management department, I can only state that I wished that I had been made aware of them sooner. We manage approaching 500 properties and as a result took the decision to outsource our management proposition to a related company, My Property Managers. They provide a market leading, bespoke service with resources and technology specifically geared towards this and as a result we are able to provide a level of service and communication to out Landlords and Tenants that (normally) far exceeds expectations. Clearly your experience has fallen far short of this and as a result, working in conjunction with our partners at MPM, a special and extraordinary review has been implemented to review the specifics of your case to ensure that the service level provided to all is consistent and does not fall below expectations. As managing Partner of 2-move, I would be happy to discuss your comments with you personally. <br><br> The rest of your comments I have emailed you directly to discuss but, as above, we constantly strive to ensure that all of our tenants and other clients get the best service possible. We deal with hundreds of people each month and, whilst one complaint is too many, the positivity regarding 2-move's service, displayed by the vast majority of our customers on raterAgent and elsewhere, shows how deeply we care about getting this right. Apologies again for any upset caused here and I hope to be of personal service to you in the coming months and years ahead.