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Belvoir - Gloucester

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Belvoir - Gloucester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

2.00 /5

She was amazing at the start and friendly but as time went on wasn’t very helpful with the process, sided more with the seller than the buyer and we had a mutual agreement on email and only stuck to one of the agreement, I would be careful to go with this company.

review by izaaz Parekh

Reply from agent

Many thanks for taking the time to review and talking through the difference in expectations with us.

1.00 /5

I do not recommend Belvoir Estate Agents in Gloucester as they give conflicting advice. I called one of their agents for a house valuation and they gave me a certain figure and when my solicitor requested the valuation they gave them a different figure...a whopping 50K difference!!! Hello....house prices have gone up not down. Stephanie told my solicitor that i was given  an online valuation as no one visited my property for a real live valuation. I queried this with  Stephanie and told her that this is incorrect as I did have an Anthony come and view my property and gave me a real live valuation figure. If she had done her job properly and investigated this deeper and further she would have known this. I will never recommend this estate agent to anyone. 28.11.24 In response to the below i did not shout abuse to your team member. I merely expressed that I am not stupid to give a valuation to my solicitor based on an online figure which your team member relayed this information. My solicitor was not told that Anthony had visited the property.

review by Aysha T. M

Reply from agent

Many thanks for taking the time to review. We appreciate your feedback and are sorry you are disappointed with the disparity in marketing prices, but respectfully disagree with your summary of the events. As discussed, the first visit to the property was in early 2022 requested by you. We were contacted by another owner of the property over two and a half years later in late October of this year. The first quarter of 2022 followed a year of Gloucester house prices rising monthly at an average of circa 10% annually. In comparison, the summer of this year saw three months of reversal in house prices at circa -0.5%*. When we visited the property in early 2022 we indicated marketing prices in a 15% bracket as you were very bullish on the price to be achieved. This month, due to a softening in market sentiment and, as it turned out, negative growth, we lowered our marketing advice to a figure 10% lower than that of the lower figure advised in early 2022. As with all Estate Agents, we are only able to offer ‘marketing advice’ to sell a property at an optimum value. This is in stark comparison to a ‘paid for Valuation’ which can only be provided by a Chartered Surveyor. The Estate Agent ‘marketing appraisal figure’ is often skewed upward by the aspirations of the Vendor in comparison to a Chartered Surveyors ‘Valuation’, commonly instructed by a Mortgage provider acting as a proxy for the buyer and focused around the assessment of suitable security against a loan. We would also respectfully ask that you refrain from shouting abuse at team members over the phone when calling the office. *Statistics available at ons.gov.uk

1.00 /5

Honestly, I have read the review of the Belvoir then only contacted them for the property. I have viewed the property and filled the application form. When i took follow up, one of the member said on the phone call that they have sent my application to the landlord, and when i called it back after 5 hours, person who showed me the property she said property is gone to another person and said she didn't receive my application/*interest* at all. As far as I know she was well much aware about how much I was interested. Then why at the first place belvoir mentioned about the application has been sent to landlord, if they haven't received my detail. Its their job to get the detail for the person who was ready to book property at the same time. Worst worst time i have ever had with the Belvoir !!!!! They have made partial choice just because I was an international.

review by Isha Shah

Reply from agent

Isha, We are sorry to see your feedback but feel it is unjust and unfounded. Having reviewed the phone calls with yourself and the team, we let you know in the repeated phone calls you made to the office that your application form would not be sent to the Landlord until you had viewed the property. Once the viewings had taken place the Landlord was notified of all the interested parties and unfortunately they chose an alternative tenant. I can confirm that a partial choice was not made, which can be heavily evidenced by the volume of international tenants we have found properties for over the years.

1.00 /5

Put our house on the market with a different agent, received 2 letters from Belvoir practically begging us to change agents to them. It comes across very desperate and not a good look.

review by Nathan Williams

Reply from agent

Many thanks for the review Nathan. Could you call the office or let us know a contact number to investigate as we don't recognise your description of this communication. Thanks again for letting us know though.

1.00 /5

Very slow to respond, even slower if you need repairs. Left without working washer/dryer for weeks and similar for light fittings not working. Staff were rude and would never use this service again.

review by Cameron Bonthrone

Reply from agent

We have not been able to reach you since your review. Please would you call the office on 01452 387 33 asap.

1.00 /5

Awful awful awful!!! Lied all the time, mushrooms growing downstairs, leaking showers celling collapsed in kitchen, damp rising, smelly carpets, no contact apart from asking for rent, not with them more that's why I'm reviewing them, Lucy was the worst one, rude, rang up for advice an she ws rude so I ws rude back. Update : that's weird as I have photographic proof of actual paper work stating " we must leave end of April as landlord wants house back" an it was a bluff which one of my house mates fell for an left the poor bloke, he's Turkish an his English ain't great an that's discusting to do that, also belvoir done over 10 room checks in a Yr, it's not supported accommodation so that ain't right, not to mention no garder once ( I ws doing it) window cleaner once, they would check rooms but not sort out the problems I've stated an have proof of, an by the way this is the first bad review I've ever done on google

review by Trueful Luke

Reply from agent

Many thanks for taking the time to review, however we completely disagree with your comments.

1.00 /5

friendly, accessible and diligent staff... until you sign and then on some of the worst customer service I have encountered. Very unprofessional, rude and borderline negligent to tenants. Maybe the "clients" are the landlords but still no excuse to exploit tenants and avoid doing your job as real estate agents.

review by philmeup scotty

Reply from agent

Dear Philmeup Scotty, Please would you contact the office on 01452 387 334 or email gloucester@belvoir.co.uk as we can't seem to find any details as to who you are. We're keen to resolve any issues promptly and so please do get in touch as soon as you can. Best wishes.

1.00 /5

This estate agents are rip offs they took my sisters deposit and took ages to then tell her because her guarantors didn't earn over 20+ thousand a year she wasn't eligible what a joke 2 guarantors had to be earning 20+ thousand a year do NOT use this letting agencyNegativeProfessionalism, Value

review by KSG SKYENinja

Reply from agent

Dear KSG, please could you email Gloucester@belvoir.co.uk with your sisters name and property this refers to as we are not sure what this review relates to.

1.00 /5

review by Nicholas Dark

Reply from agent

Sorry to see such a poor rating from you Nicholas. Belvoir Gloucester is now under new management and so we will contact you asap to remedy the reason for such a poor review.

Contact details

Sales Phone:

01452 387 334

Sales Email:

gloucester@belvoir.co.uk

Lettings Phone:

01452 387 334

Lettings Email:

https://www.belvoir.co.uk/gloucester-estate-agents/

Opening hours

Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 13:00

Address

10 Worcester Street, Gloucester, Gloucestershire, GL1 3AA, UK

About

Website:

http://belvoir.co.uk

Belvoir Gloucester first opened in 2005 and is part of the wider Belvoir branch network of 170 offices selling and letting homes across the UK. We help you navigate the wide discrepancies in value that exist in the conurbations of Gloucester and the surrounding suburbs, towns & villages listed in our Market Insights page here. Our business is based on a traditional personal approach delivering high levels of customer satisfaction via service centred information technology and attractive eye catching marketing to achieve the best possible result for you, our client. Did you know the Belvoir Group has sold over 10,000 homes, manages 75,500 front doors & has arranged over 18,000 mortgages.

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