Dear Mr. Schilling. Thank you for your review. It's much appreciated. Are you able to ellaborate a little as to why the review was only 3 stars? We are incredibly proud of our 4.8 star rating from genuine client feedback, so if there is something we could improve on in the future, we would love to know. Many thanks in advance!

Dear Mr. Schilling. Thank you for your review. It's much appreciated. Are you able to ellaborate a little as to why the review was only 3 stars? We are incredibly proud of our 4.8 star rating from genuine client feedback, so if there is something we could improve on in the future, we would love to know. Many thanks in advance!

The property was shown to you just prior to going live on the market, and it was clearly communicated that all interested parties would be invited to submit their best and final offers. Your initial offer was received a week later and below the asking price, and you were given the opportunity to submit a revised offer alongside other buyers. As stated in our confirmation email, a digital proof of funding and a mortgage in principle were required—not a mortgage illustration. This was not received until 10 days after your initial offer, which affected the vendor’s ability to assess proceedability. At that stage, it was also apparent that your personal circumstances, including a newly signed fixed-term rental agreement, limited your flexibility to proceed. All offers and proofs of funding were fully reviewed by the vendor and the property was only withdrawn once the vendor confirmed an acceptable, proceedable buyer and the memorandum of sale issued. We understand this outcome was disappointing, but it reflected the vendor’s choice and the comparative strength of offers, rather than any shortfall in our service. We appreciate your feedback and will continue to review how we keep buyers informed during competitive situations. Thank you for sharing your feedback.

Thank you for bringing this to our attention. We take all feedback seriously, but after checking our records, we cannot find any evidence that we manage your property. It is possible there may be a mix-up with the managing agent. We would love to help you get this sorted, if you could please reach out to us at info@seraph.pm with your property details, we would be happy to look into this further and help you identify the correct managing agent for your building.

In order to apply for a rental property, we have to ensure an applicant does jump through hoops in order for us to do our due-diligence on for the landlord. There are several applicants as rental properties are few and far between. Every … More

We apologise for the issues you experienced and we really appreciate you bringing them to our attention. After reviewing our records and speaking with Mac and the relevant office, we believe there may have perhaps been a misunderstanding. According to our ‘confirmation to customer’ records, the viewing you attended was scheduled for 6pm. Please understand that we value every single opportunity for new business and strive to provide excellent customer service but we were unaware of your request to speak to the valuation team? We sincerely regret any disappointment you may have experienced during your interaction with us. To better understand the situation and address your concerns, we kindly request that you email us at headoffice@aspire.co.uk with further details. We are committed to resolving this matter and ensuring your satisfaction. Thank you for bringing this to our attention, and we look forward to hearing from you.

We really appreciate your feedback Laura and regret to hear about the challenges you've encountered during your experience with our letting agency. We apologise for any inconvenience you've faced and want to assure you that your concerns are important to us. We understand that our service may not have met your expectations, and for that, we sincerely apologise. We take great pride in the positive reviews we've received from many of our clients, and we always strive to provide excellent service. Your specific case has caught our attention, and we are committed to addressing the issues you've raised. We would like to investigate this matter further to understand what went wrong and why our usual standards were not upheld in your situation. Please know that we are taking your feedback seriously and will be looking into the delays in property management and the condition of the property at the time of your move-in. If you're willing, we would appreciate the opportunity to discuss your experience in more detail. Your insights will help us identify areas for improvement and ensure that we continue to deliver the high level of service that we are known for. Please feel free to contact us at headoffice@aspire.co.uk at your convenience. We genuinely value your feedback and hope to work towards resolving these issues to your satisfaction. Thank you for bringing these matters to our attention, and we look forward to the opportunity to make things right. Reponse to Update: For the avoidance of doubt we received your email at 15:46 on 14th August and responded at 12:30 the following day [5 1/4 working hours]. I am not sure that can fairly be described as a 'sham'.