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3.00 /5

review by Matt

3.00 /5

Positives - Helpful moving in. - Quick to respond to minor repairs (a lot were needed) - Very fair on leaving and returning deposit. Negatives - Once disputes arose with owner did not act fairly. After many months of fighting and huge stress we were compensated for this. - Some members of staff lovely, some very rude.

review by Steve Percival

3.00 /5

Positives - Helpful moving in. - Quick to respond to minor repairs (a lot were needed) - Very fair on leaving and returning deposit. Negatives - Once disputes arose with owner did not act fairly. After many months of fighting and huge stress we were compensated for this. - Some members of staff lovely, some very rude.

review by Steve Percival

3.00 /5

review by Matt Elford

3.00 /5

Ok

review by kathy maxted

2.00 /5

Shocking communication !! Vacated a property on the 27/5/24. Not a word, don’t hear from Martin and Co. No email or note, or thank you or wish us well, or some idea of WHAT HAPPENS NEXT. So last Friday am I called, was told my area rent manager was busy, told he will call soon. No word. I called again in the afternoon . Same thing. Then just before the close of play he called, Told the delay was the landlady for the check out. Told it will be completed in few days. It’s the 12/6, 16 days and we don’t know what’s going on, not to mention the return of the deposit.

review by Gilbert

Reply from agent

Hi Gilbert, Usually despot returns run smoother than it did for your tenancy; as estate agents we cannot return a deposit without signoff from your landlord which was delayed because of the landlord's personal circumstances. But "not a word" is not accurate: we did call and left messages, spoke with your partner and have remained in email contact.

2.00 /5

review by bahiya ali

2.00 /5

Would not recommend dealing with Martin & Co, they are very inconsistent and feel that it is acceptable to lie to their clients. The staff are quite rude & unhelpful. Overall they don't have an ounce of care for their work and don't seem to care about providing quality of service.

review by Oliver Neely

Reply from agent

Dear Mr Neeley, Thank you for your feedback and I apologise that you felt that the service you received was below what you expected. I can see from our records you viewed two properties with Martin & Co with your partner Louise and made an application for one of them. Unfortunately you were not the only applicants we received for that property from the viewings that occurred. When we receive more than one application we always consult with the landlord and provide them with information about all the customers who have applied. The landlord then makes a decision on which applicants they want to proceed with. Unfortunately in this case you were not selected and we realise that this must have been disappointing. As soon as we received notification from the landlord we provided you with a full refund on your application fees. We apologise for any inconvenience caused.

2.00 /5

Would not recommend dealing with Martin & Co, they are very inconsistent and feel that it is acceptable to lie to their clients. The staff are quite rude & unhelpful. Overall they don't have an ounce of care for their work and don't seem to care about providing quality of service.

review by Oliver Neely

Reply from agent

Dear Mr Neeley, Thank you for your feedback and I apologise that you felt that the service you received was below what you expected. I can see from our records you viewed two properties with Martin & Co with your partner Louise and made an application for one of them. Unfortunately you were not the only applicants we received for that property from the viewings that occurred. When we receive more than one application we always consult with the landlord and provide them with information about all the customers who have applied. The landlord then makes a decision on which applicants they want to proceed with. Unfortunately in this case you were not selected and we realise that this must have been disappointing. As soon as we received notification from the landlord we provided you with a full refund on your application fees. We apologise for any inconvenience caused.

1.00 /5

This bunch of clowns will rob you blind....

review by KKB KKB

Martin & Co Folkestone

Martin & Co Folkestone

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