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Mullucks Old Harlow

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
19.05.2014
5.00 /5
31.12.2013
5.00 /5
13.07.2013
1.00 /5

Warning to Prospective Buyers ⚠️ 🚨 My cousin had complained to me about Mulluck's sleazy and bordering on dishonest sales practise throughout the Mullucks team pressuring prospective buyers claiming they are expecting to receive offers for over asking price or on some occasions asking price. Needless to say that those properties have gone on to sell for a lot less and others have reduced in price. Note to prospective buyers, please don't buy into their verbal comments and rush into an offer. At least 90% of the properties on the market within the Harlow area is overpriced by approx £25K - £50K when it is first listed (this doesn't apply to relisted properties that have subsequently reduced in price)

1.00 /5
25.01.2024

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1.00 /5

Would definitely not recommend!!! Michelle was our point of contact who was very hard to get hold of. She was never available to speak to; either working from home, on annual leave or in a meeting. She took ages to reply to her emails which extended our mortgage process. Once we had the offer and completed searches we found out that she had gone ahead with other buyers which was not professional and wasted our time and money. Communication and customer service was ridiculous!

1.00 /5

at first, we offered for a property in harlow and our offer got accepted the mortgage lending process took around a month, but and then Michelle decided to put the property back onto the market while we had reviews going on and then after a month of our mortgage offer and a home property search was finished were due for an exchange. I called Michelle up to surprise her to say we have our mortgage offer. Now she decided to take the property from us and give it to our offer was accepted and we were going through our mortgage process and solicitor processes. I do not recommend this company to anyone as it is very hard to get through to her. She is always on an annual leaveand on a holiday all the time. and her colleagues are really rude and does not pass the message onto her. There’s been days when I haven’t had any contact from Michelle, although she has promised to get back and answer our queries, do not recommend.

1.00 /5
09.08.2022

Appalling treatment initially as a prospective buyer from start to finish leaving my wife in tears after requesting highly personal information to establish whether we were 'suitable buyers' and not even having the decency to let us know the outcome or even a 'thank you'. Now their senior manager, as we have been told, has heavily influenced the vendor of another unrelated property we were purchasing until yesterday, to re-market, this after we had full price offer accepted progressed to surveys/searches etc. and associated cost. The lack of ethics this business shows and its treatment of prospective purchasers is disgusting. Please do yourself a huge favour and avoid at all costs.

Reply from agent

Thank you for your time on the phone yesterday Mr Faulkner, I hope we were able to address some of your issues and concerns

1.00 /5
12.12.2019

Awful!!! I am a landlord and the recent experience dealing with this lot has been dreadful. I used them for the best part of 7 years to rent out one of my properties and whilst the service in the beginning was good, in recent times its been dreadful. They now use a call center to screen calls and getting a response by email has been like getting blood out of a stone. The main reason why I left them is they failed to follow up with my tenant and check whether he would be staying for another period so he just left with less than 1 weeks notice... they dropped the ball and cost me a mortgage payment and over £500 in costs to set up a new agent. When I complained I was spoke to rudely to by a staff member and told "we don't manage your property so its not our problem". Prior to this they had our property on the market with bad photos and failed to get a viewing in weeks, it took me to actually go there with my own camera and take new photos which subsequently resulted in a new tenant within days! I am now with Belvoir who seem way more professional.

1.00 /5
01.09.2018

Totally un professional! Gt Dunmow branch of Lettings use at your peril ! Pm me for any information

Reply from agent

Dear Mr Mauroo - it is disappointing to receive this type of feedback, however, I would refer you to our letter dated 8th August. The service level provided by our Gt Dunmow team went above and beyond the agreed “Introduction only” service you requested. We would be happy to discuss any further concerns.

Contact details
Sales Phone:

01279 418888

Lettings Phone:

01279 418888

Lettings Email:

lettings.oh@mullucks.co.uk

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

Gothic House, High Street, Old Harlow, Essex, CM17 0DN, UK, CM17

Our dedicated and highly experienced staff have unrivalled knowledge of the local area and its people and a reputation for professionalism and exceptional customer service. Joining the Hunters network, of over 200 branches thoughout the country, means we now have access to a greater range of services to offer our clients. Our branches remain independently owned, with the same great service and customer experience you've come to expect from us. Our friendly teams are always available to offer expert advice and help with any property related matter and would be delighted to hear from you.

Our team

Zoe Porter

Paul Brooker

Delia Taylor

Trish Dennis

Anita Norris

Sales Negotiator

James Howick

Sales Manager

Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure