My husband and I first met Toby back in 2021, when we asked him to value a rental property we were contemplating selling. We immediately liked him and felt he was genuine and honest, with a refreshing lack of the overinflating on price and say-anything-to-get-you-on-the-books tactics displayed by so many other agents. We ended up deciding not to sell at that time, but kept in touch with him over the years. When we were finally ready to put the property on the market earlier this year, the decision to use Urban Patchwork was an easy one, but even so the company exceeded all of our expectations. Toby and Tom took another look at the flat and gave us an updated price, along with their suggestions on strategy. Truthfully, we were slightly worried the plan was overly optimistic but we followed their proposed course of action and they delivered on everything they said they’d do. As well as immediately finding a buyer and negotiating the right deal, Tom was amazing at keeping the transaction on track when the inevitable complications arose and it’s easy to see why the company’s fall-through rate is lower than average. In total, the time between us handing over the keys to Urban Patchwork and the sale being completed was less than 12 weeks, which is seriously impressive considering the property was a leasehold flat!