INCOMPETENT - the are a disaster. They get everything wrong and no one cares. One of our tenants left not to work with them. We were silly and continued for another year with different tenants. We had a "all included" contract with them, the best they are supposed to offer. They got all the check out wrong, the check in wrong, we couldn't claim any deposit from the previous person because of them, the professional cleaning was a joke and had to do it twice (we paid), they lost the keys, tenants ended up in a hotel, during the tenancy they asked us to pay the same thing multiple times and chased saying we hadn't paid, never did the quarterly check ups that they are supposed to do, never passed any requests from the tenants to us, they lost the deposit when the tenancy ended... and none of them care. They are flippant and couldn't care less about customer service. I'd be ashamed to work somewhere like this.

These guys need to sort themselves out. The tenant has finally gone from my partners property no thanks to you leaving it dirty and damaged. Kings are holding the deposit, we are hoping, and the member of staff 'dealing' with it has gone on leave for 11 days. In the meantime he has a damaged and empty flat! A series of c@@k ups from the moment contracts were signed......deffo do not recommend this company.

Scammed by Sibel to a property, and now she hasn't got her job. Disappointed. Interesting how the positive messages gets a response and Kings does not look into why the low rating reviews. BE AWARE AS THEY HAVE AGENTS WHO TAKE YOUR PERSONAL INFORMATION FOR THEY’RE OWN USE, AFTER DISMISSAL.

Absolute nonchalant attitude towards landlords. They take their commission immediately at the start of a tenancy then don't care at all when rent is not paid. They can't even serve Section 21 Notice correctly on the tenant. One of the staff members even gave incorrect advice regarding landlords insurance. Nearly cost me loads of money if I had not done my own research! What's more, they had spare keys cut, charged me for them and when tenant couldn't get in King's turned up and said that the keys they had were 'faulty' and tried to get me to pay for a locksmith. Avoid at all costs.

Really disappointed with the financial adviser, previous years I was dealt with someone else she was Amazing...Please be more realistic with people financial situations.

If you're ever in the position where your agent attempts to sell your house to an un-mortgageable buyer and no one notices until after you have exchanged contracts (on both sides of your chain), you're then involved in months worth of legal issues, King Group WILL try to charge you their commission.. Change your contract wording to state commission becomes payable upon completion, not on exchange of contracts. Even though my contract was amended to state 'no sale, no fee' they are still perusing their fee. I have now had to instruct a solicitor to try and uphold our contract. Formal complaints have been submitted, complaints will also be submitted to The Property Ombudsman and the National Association of Estate Agents.

Just lying thieves, don’t believe a single word they say. People of Waltham Abbey stay safe and strongly avoid.

Very disappointing that we had to write to them about being racially discriminating in relation to showing of properties for sale.

Viewed a flat to rent in Hertford,had the forms sent over,I called at the beginning of the week to say I was happy to pay the holding fee straight away as we didn't want the flat to go,was told we couldn't until the forms were sent in,had some trouble getting everything together immediately and finally got them in by Friday,to be told another couple had viewed the property and sent in their applications and now it was up to the landlord to decide,to which he chose the other couple,absolutely furious that we weren't informed there had been more interest in the meantime after specifically telling them we wanted to take the flat (which was £200 cheaper than the property we currently rent,and have great references so knew we wouldn't have a problem). Obviously won't be using them now for future properties.