Neil, Thank you for taking the time to post this review. As you know through multiple emails and phones calls we have discussed this matter at length. We have taken the matter extremely seriously and carried out a thorough investigation into everything you have mentioned in your review. We have found no evidence of dishonesty or discrimination whatsoever in Saltouns dealings with yourself or your family. We can see there have been some delay in repairs as they were not reported though our fault report system FixFlow which I believe is what has led to some of the misunderstanding. We rely on FixFlow, which is a fantastically easy to use fault report system, as issues reported over the phone while property managers are out and about or via text can get missed, whereas any issue being reported through FixFlow goes straight to maintenance. We did have one instance of a contractor entering the property without the proper notification. However, as has been explained by phone and email, this was an administrative error for which we apologised and has now been automated so cannot occur again. All of our contractors are vetted and sign service agreements so they are held to a high standard of trust and professionalism. As discussed the property was empty at the time so while this mistake was made no one was effected and we issued a formal apology at the time and we have taken steps to try to ensure this could not happen again. Regarding the deposit, we use a well established independent inventory company with an impeccable reputation called Pinstripe and we base any deposit deductions by comparing the Check In Report and the Check Out Report. All tenants, including yourselves, are given clear and concise information about how to make amendments to the Check In Report if you feel anything has been missed so that it is noted for when the Check Out Report is produced. Furthermore, all deductions are sent to the independent deposit LPS who adjudicate any deductions and make a decision based on the evidence submitted. This is the procedure we follow for all tenancies and it is the procedure we followed with yours. The process is completely transparent and in line with legislation so to claim any deductions were either unscrupulous or spurious is factually inaccurate. You also mention a cost for disposing of "items of value" such as the gas cannister you left behind. While this may have a value to you if you take it back to the shop to replace, if you leave something like that behind in a property then someone has to be paid to take it away and that is not a cost that should be borne by the landlord. Just as if you left 30 glass Irn Bru bottles behind worth 20p each, that may be worth £6 to you but we would have to pay a cleaner to recycle them. You have said you are seeking recourse through the courts, however, we have yet to receive any correspondence regarding this but as we have followed all the correct procedures as clearly communicated to you as tenants we are not concerned about any action you wish to take. I do not agree that anyone need be wary of our company but I do agree that any tenant should check all documents carefully as not reading the documentation could lead to issues. I should also advise that we have many many tenants who have been with us for years and in many cases decades as is the same with our landlords. We wish you and your family the best for the future. Many thanks, Saltouns Team

Dear Stevie, Thank you for taking the time to post a review. However, we cannot seem to find any record of you as a previous tenant or landlord or in any way associated with our company. Therefore, I would be extremely grateful if you could contact our company just so that you can prove this is not a fake review. Furthermore, if your complaint is legitimate and not made up, as it appears to be, it would allow us to address your concerns and getting a better understating of why you have made these statements. We look forward to hearing from you. All the best, Saltouns