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Northwood - Edinburgh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We recently had the pleasure of working with Jay at Northwood for the sale of our property in Stockbridge. We chose them after a few meetings with different agents, and we absolutely made the right choice. Jay was knowledgeable and responsive throughout the entire process and made the home selling process easy and stress-free. They were always available to answer calls and messages, and their calm, friendly manner made a huge difference in the process. We cannot recommend Jay highly enough to anyone looking to buy or sell a property.

5.00 /5

Moved to this agency in the summer and wished I’d shifted earlier. The service as a landlord is exceptional and all of the staff are particularly professional and friendly.

5.00 /5

Northwood have been excellent letting agents over the last year, always helpful, responsive and pleasant to deal with.

5.00 /5

Thoroughly professional service, highly recommended!

Reply from agent

Hi Alan, thank you very much for your review - it means a great deal to the team. Thanks, Northwood Edinburgh

5.00 /5

My experience with Northwood has been wonderful. As I'm moving abroad, I decided to rent out my flat in Edinburgh with the support of an estate agency for management. Nicola is fantastic and offered helpful advice throughout the process of setting up my flat for rental, and Meriel has been amazing with communication since tenants moved in. The Northwood team are very friendly, professional, and knowledgeable, and I feel confident that my flat will be in safe hands with their management. Thanks so much!

Reply from agent

Dear Emma, Thank you so much for your glowing review! We're thrilled to hear that Nicola and Meriel provided you with fantastic support during your rental process. Your confidence in our team means a great deal to us and we're committed to ensuring your flat is well managed. We wish you all the best with your move abroad and look forward to continuing to work with you. Thanks, The Northwood Team.

5.00 /5

⭐⭐⭐⭐⭐ Review for Jock Clement (Northwood Edinburgh) 24 November 2025 I had a fantastic experience working with Jock as our property manager. He was incredibly responsive and proactive in resolving an issue with our washer dryer. Once the problem was identified, Jock arranged for a replacement quickly and had it installed without delay, just in time for winter! His communication was clear and friendly throughout, making the whole process stress-free. Highly recommend Jock for his efficiency and excellent customer service! ⭐⭐⭐⭐⭐ July 2025 I can't say enough good things about my experience with Dankia from Northwood Edinburgh. From our very first interaction, she has been incredibly helpful. With all my million questions, she has remained patient, polite, and always friendly. I've also had the pleasure of working with a few of her colleagues (Tom, Claire to name a few) at Northwood, and they have all been wonderful to deal with as well. I would definitely rate the service a solid 10 out of 10.

Reply from agent

Hi Venetia, thank you so much for both of your reviews and for mentioning the team members that have helped you directly. We really appreciate you taking the time to do this for us! Thanks again, the Northwood Team.

5.00 /5

Lena has been a great support throughout our period renting. Friendly communication and always quick to respond. Thank you!

Reply from agent

Dear Claire, Thank you for your wonderful feedback. We're delighted to hear that Lena provided you with exceptional support during your renting experience. If you need any further assistance, please don't hesitate to reach out. The Northwood Team.

5.00 /5

Tom and Jock have been of great help. All my concerns were addressed promptly. They've made it a carefree process to let a property.

Reply from agent

Thank you for your wonderful feedback! We're thrilled to hear that Tom and Jock provided you with the support you needed and made the letting process seamless. Your satisfaction is our priority, and we appreciate your trust in our services. We look forward to working with you over the coming years.

5.00 /5

I’ve been with Northwood for almost 2 years now, the agent that has recently taken over my flat, Jock, has been extremely helpful and attentive. Highly recommend for renting in Edinburgh!

Reply from agent

Hi Morgan, thank you so much for the review - we really appreciate you taking the time to leave one. It's great to hear you've had a positive experience with Jock and the team and we look forward to continuing to support you. Thanks, The Northwood Team.

5.00 /5

I had an excellent experience with this letting agency. They are very professional, easy to deal with, and incredibly fast in their responses. There were no complications at all from viewing the flat to receiving the keys. They even provided me with a welcome box that included discounts for furniture, which was a nice touch. Communication with the landlord through the agency has also been smooth and very convenient. A special thanks to (Meriel) for her kindness and great support. To be completely honest, the only thing that I found slightly uncomfortable is the inspection every four months. I fully understand it is their right, but it can create a bit of unnecessary tension between the tenant and the landlord. I hope this could be reconsidered in the future. Overall, this is the best agency I have dealt with so far, and I truly appreciate their service

Reply from agent

Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with our agency and that our team, especially Meriel, provided great support. We appreciate your feedback regarding the inspections, and we'll take it into consideration to enhance our client experience further. Thanks again!

Contact details
Opening hours
Monday-Friday: 09:00 - 17:00
Address

13 Comely Bank Rd, Edinburgh, EH4 1DR, UK

Our team

Edinburgh Office

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