I chatted online and arranged for a call back for the following Monday it never came so I called and was told someone would call me back eventually I called again and spoke to a young lady who wasn't professional or helpful at all it seemed as though she wasn't interested in what Ihad to say I will not use them again

Made two appointments to view a house, first one was cancelled, second one the agent didnt even turn up without even a phone call to let us know, left us sitting outside the house for over half an hour. Seems like they don't want to sell houses very much. Definitely wouldn't sell.my home through these.

These guys will have just taken £220 from the deposit scheme. They said there was some small marks on the wall and they had to redecorate the whole landing and bedroom. There`s no such thing as wear and tear. They said I had tried to fill in holes. Absolute nonsense, never did anything of the sorts. I took the tenancy on for 7 months and stayed there twice a week. The property was no different to how it looked when I took it on. Be careful because they build into the deal the fact they will make something off you at the end. Shame, but wouldn't rent a property from them again

As a potential buyer, I have found the staff to be quite ineffective. I have repeatedly had to call back for updates on offers and information regarding a property we have desperately wanted to purchase. Had I called and there not been any updates, I would have been more understanding, but in fact, every time I called there was new information but nobody had bothered to pick up the phone and let me know. Very poor service. Buyers and sellers both lose out when communication is this poor.

After being told we were to be evicted as the owner wanted to sell the house we were renting we felt whitegates treated us as if we were at fault. As we had kept the house well and always paid rent on time we thought a bit of help finding other accommodation might be offered but they were only interested in getting us out. Now there being obstructive about returning our bond giving us wrong information but I suspect it may be because no one knows what there doing or no one wants to take responsibility. Totally unprofessional.

I moved out of a private rented property. To be told I hadn't paid my full deposit that I had. Was told that they would send me a link to claim it back. Been messaging them with no response. How hard is it to answer texts Paris is fine its Kelly who moved from Belgray to Whitegates. Just been reading other reviews, why does the manager/owner mainly responds to positive feedbacks and not poor ones