Absolutely appalling rental agents, money hungry and totally unprofessional!!! They do not care about landlords and are full of S##t

Unfortunately my experience hasn't been good. You don't speak to a human and I was asked 3 times to complete a Profile even though I did it the first time. It took 3 days for someone to answer our enquiry to ciew a propery and we even received an alert daying that the property which matched our criteria only then to be told an hour later that the property was no longer available. No human touch and definitely no customer service. Very disappointed.

Professional Properties just hate benefit claimants. Demanded a difficult credit report from the tenant. It wasn't enough to have my credit report and my ID as guarantor for the tenant. In answer to Professional Properties' reply below, the free credit report was not easy for my friend to obtain, for whatever reason. they just put every possible obstacle in his way just because he is a benefit claimant, despite him having no outstanding CCJs. If you give him a tenancy at Alkmund Court as requested, then I shall give you a better review. In the meantime, my review stands.

One of the worst letting agents we have used as a landlord in 14 years; didn't obtain a guarantor or forwarding address and now tenant has left in arrears. No remorse from Professional, just said 'We wish you the best of luck in recovering the balance owed to you' !

No coordination between employees within the organization

They let their customers struggle with landlords

Every employee works on an isolated island from the rest of fellow employees.

Poor ethics and customer service. False information in move in documents 🥺👎 …

Customer service is NEVER aligned with common good practices.

They never intend to help their customers, rather than collecting money from them.