It's 7:30pm on a BH weekend Saturday, I've not long got in from a 12 hour shift to find I have no hot water. Quick check of the boiler, error code checked, couple of things tried but it's beyond my capabilities. Looked at my property paperwork and all I have is an email address. So it's Saturday evening on a BH weekend, I need my boiler fixing, all I have is an agent's email address and my landlord lives in France. What could possibly go wrong? So, with my expectations pretty low I fired off an email, thinking "that's it until Tuesday then". To my astonishment, 15 minutes later I got a reply. Couple of email back and forth and I had an engineer coming at 9am Sunday morning. The engineer took 5 minutes to pronounce the boiler dead and left, saying he'd send a quote. 15 minutes later I had an email - "sent the quote to your landlord, awaiting a reply". Another couple of emails and under 30 minutes later "our engineer will be with you at 9am Tuesday morning to fit a new boiler. So having reported the issue at 8pm Saturday night on a BH weekend I had a replacement boiler fitted and working by midday on the Tuesday. Wish all of my similar past experiences had been this good. Thank you to all involved.

Everyone we've been in contact with at Northwood has been so helpful. They made our move as stress free as possible and were on hand at all times for any queries or concerns. Massive shout out to Sophie and Ruth for all their help. Thank you!

I was very pleased with the attention I received from Abi at Northwood, with the sale of my rented house. Her knowledge and confidence made a somewhat stressful time easier to withstand. The sale went through quite smoothly and I attribute this to the professionalism shown by the staff at Northwood, particularly Abi and Annie.

Absolutely No Words to Express Our Gratitude! From the very start, the extended support, professionalism, and crystal-clear communication. Everything was promptly handled. After MONTHS of searching and endless disappointments with properties that didn’t match their descriptions, finding our perfect home with Northwood felt like a dream come true. Everything was exactly as described, no surprises, no delays — just smooth sailing all the way! A huge shoutout to Sophie, who made the whole process seamless with her exceptional communication and flawless documentation. Thank you so much for making this journey easy and joyful — we couldn’t be happier! Best Regards, Isuru & Rashmi.

Fantastic service, always friendly and extremely helpful with excellent communication, thank you for all your help over the last two years, Dan & Casey

I had a fantastic experience with Northwood Derbyshire in Derby. From start to finish, they made the entire rental process smooth, welcoming, and completely stress-free. They were always quick to respond to any questions I had, which gave me a lot of confidence and peace of mind. A special thank you to Ruth, who went above and beyond, she gave me incredibly helpful advice on how to begin my son's school admission process early, ensuring there were no delays in transferring him to a school in Derby. I’m genuinely so impressed with their professionalism, warmth, and support. Highly recommended.

The Northwood team at Derby have worked their socks off to help me let my property. I dealt mainly with Kerry, Ruth and Sophie. They are all friendly and professional, keeping me updated at every step. They answered any questions I had, no matter how trivial. They were prompt in their responses and in processing the tenants. Their fully managed rates are better than most of the other letting agents. I would definitely recommend them for letting my property again.

Our experience with Northwood, Kerry and Ruth has been nothing but a delight. Great communication throughout and they made the whole thing a breeze. Can't recommend them enough!

I have experience with the Northwood Team Derby for both rental and Sale of my property. They are both efficient and professional in their work ethic and I only have praise for their service. Well done to all the team and thanks for looking after my property in rent and then marketing and closing the sale.

Annie and Abi were very helpful, proactive and communicated regularly throughout my house sale. They made sure the sale went through as quickly and smoothly as possible.