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Martyn Gerrard

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

We have reported this review to Google as being potentially fictitious and malicious and submitted by a competing estate agent. We are not aware of the writer and have no record of dealing with them. If this is not the case, would the writer please make contact with Hilbery Chaplin to identify themselves and advise us of their complaint which if not fictitious will be investigated thoroughly.

1.00 /5

Absolutely disgusted by their behaviour. After loosing my father and asking for a probate value, I was informed it would be a “free valuation” when my mother in a terrible state entered the office and being told “it’s a business quote so it’s £200” by a very officious gentleman and she left in tears. Well I would not recommend this heartless company at all.

Reply from agent

Dear Mr Chugg We are so sorry to hear that your experience with our office was not a positive one, the gentleman you met in the office no longer works for the company but we can confirm that we do not charge for probate valuations, unless of course you needed a RICS valuation for anything such as inheritance tax purposes. Once again, many apologies for this, particularly given a particularly sensitive time in within your family. Wishing you all the very best for the future and please do take care. Matt Davey, Local Director.

1.00 /5

Made an enquiry about a Property & they never had the decency to reply absolute waste of space!🤡 …

1.00 /5

Disgusting the way they treat people. My parents paid a holding fee, completed all the relevant paperwork, told when they were getting the keys only to be told they had rented it to someone else. The manager, Gareth, who offered them the property, then refused to speak to them. No explanation. No apology. According to their staff, this happens all the time. Stay clear of Hunters Blackpool

1.00 /5

Terrible agency!! Do not rent from them or use them as an agency for your property. Bad management, incompetant, and unsympathetic.

Reply from agent

Hi Aaron, could you provide some details please. We can't find a record of your name, so aren't certain this is a genuine review. If it is real, we would like to understand what's gone wrong and how we can put things right.

1.00 /5

Terrible customer service, worst estate agents I've ever dealt with.

Reply from agent

Hi Daviz. We are really sorry to hear this. Can you please provide some more information so we can find out what has gone wrong and try and put things right. If you could contact us with your name and which property the problem relates to, that would be great.

1.00 /5

Estate agent messed up the viewing TWICE for the same property, both times they just didn't show up as agreed, second time we managed to get someone to come but they weren't able to access the property as they had the wrong keys or the lock was broken. They've ignored every email we've sent them, including an offer on a property. Nice people but abysmal to deal with and impossible to contact as a tenant (funnily enough the lines for landlords and sales are always open..)

Reply from agent

Hi Louis. We are sorry to hear about this problem. However, i cant find your name on our database. Did you book the viewings under a different name? your partners name for instance? Come back to us with your details and we will find out what has happened and try to put things right - you can always email us at ho@martyngerrard.co.uk with your details - thanks

1.00 /5

EDIT: extremely rude and unproffesional director Gareth. My situation has changed and I've "inherited" an assistant dog (thanks God because I was struggling!). …

1.00 /5

Absolutely appalling service. Agreed to buy a flat, & had DIRECT negotiations with the owner. He completely misinformed me of the financials in the lease. They were more than double what he officially advised me. When challenged, he was completely Blazey over the situation, due to his gross incompetence I missed out on other properties. On officially complaining directly to the owner, he ignored my correspondence. On chasing again, he repeated his silence. How an owner of a company can practice like this is just beyond professional belief. Utter disrespect to his customers.

1.00 /5

The most unprofessional company I’ve ever had the displeasure of working with. No care or consideration for families who are struggling with the cost of living crisis. The staff members would rather laugh about families misfortunes rather than offer help or support. Extremely demanding and unfriendly. Should rename the company to put a C instead of an H.

Contact details
Sales Phone:

020 8348 5135

Opening hours

Unknown

Address

45 The Broadway, Crouch End, Greater London, N8 8DT, London, UK, N8

Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. <p> The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.

Our team

Mark Fordham M.N.A.E.A.

Anthony Spittle

James Maynard

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available