***AVOID*** if you looking for a nightmare this estate agency is the place to go, rude staff no people skills, false promises, always looking to shift blame to someone, never take responsibility for their mistakes can't express how bad they are, they are like dealing with a 3 year old always argumentative even when they are in the wrong, asked for their complaint procedure took them 5 months to get back to me with it, they are horrible people from their manager to the staff, my partner went into the Crewe branch to get my post with my ID, they didn't only refuse to give her my post but were incredible rude, horrible person with no people skills full of lies trying to take advantage of someone that just trying to make a living.. if you are looking for a place to rent or to buy please AVOID you will be doing yourself a massive favor.

Wouldn't wish these people on my worst emery.

I wouldn't rent from Martin and co again, they left me with no heating and electricity with a child in the house and then when we complained they issued us with a section 21, a member of staff took it personally upon herself to make our lives a misery. This company shouldn't be allowed to operate.

Never met such an incompetent array of staff. Strongly advise to not go with this company, or you will be consistently messed around.

If anyone is thinking of choosing Martin & Co, read this and decide for yourself. I have stayed at a number of places in UK. This is by far the worst experience ever, purely because of very poor standards, callous nature and abysmal attitude. Few examples to say why: 1. Move-in date postponed 1 day before the actual move-in date through a terse oneliner email. No phone call, no apologies. 2. Never received the actual signed tenancy agreement, inspite of repeated requests. 3. After moving in, realised that the cooker hood was not working, and the windows of the property were stuck shut. 4. These were never rectified, even after numerous calls and emails, and complain to the supposed MD as well. So, I ended up staying in an ill-ventilated, smoky and stuffy flat. For your own peace of mind, health and safety, I strongly recommend that you are better off away from these so called letting agents.

Disorganised and poor customer service