Sara - project manager par excellence!

Sarah worked very hard and diligently all along the chain to help keep things moving and to help with communications. She returns calls quickly and gives confidence aligned with a friendly professional personality! She is clearly an asset

Friendly smart forward thinking agency

Competitively priced agents who were accurate in their valuation. They took nice professional pictures and gave good advice on selling our house. Straightforward to deal with and good communicators.

good on sales not on negotiations

The sales process was first class. when it came to negotiating any reductions in sales price I did not feel the agency was on my side although I was paying the bill!!!! When asked what the maximum I would contribute to the buyers request, after expressing that I did not feel any reduction was appropriate in that it was already included in the asking price and the agent immediately came back with the maximum |I had said I would go to. I then was horrified that they took their commission without taking into consideration the reduction. Not a lot of money but it's the principle and does colour my judjement..

I had an extremely stressful experience with Move Revolution during the sale process. Despite writing several emails to them, I received no reply and there was no sales coordinator to assist with our sale, despite their brochure stating that one would be available throughout the process. When I reached out to the director, he replied saying he was unwilling to handle my request. Additionally, I was promised a £600 reduction, but when the invoice arrived, it only reflected a reduction of £520. Nothing went smoothly during the sale, and I would not consider using this company again. Furthermore, I felt ignored when I reached out via email, and I was later threatened and blackmailed, being told that they would involve a debt collection agency if I did not pay an invoice within one day. This invoice was at the incorrect price, as I have screenshots of messages showing that I was promised a £600 reduction. It was an awful experience dealing with this company. I also have a business in the area, and multiple clients have reported appalling service as well. It seems that all Move Revolution cares about is the commission they want to receive. Throughout my dealings, I interacted with Paul Mulligan, Dan Harvey, Rosie, and several other colleagues at the branch.

Really upset and disappointed by our experience buying through Move Revolution Crawley. It took two days for our offer to be passed to the seller at the beginning and we didn’t have any response or update for a week- we were chasing them and were about to offer on another property. Once the offer was accepted a sales progression person was assigned to us who contacted almost daily to ask when we would be exchanging- it felt quite aggressive and harassing, we asked on two occasions for the daily emails and calls to stop as there were delays due to Covid, lockdown and Christmas. This just felt unprofessional. We sent them the results from our survey highlighting lots of repairs to share with the seller- we then received an unedited emotional and rude email forwarded by the agent from the seller suggesting we find a new build property and saying the price had already been reduced (our valuation was bang on what we offered so the agents were at fault for inflating the price - not us!). This left a really bad taste - that email never should have been seen by us especially with so many comparable properties on the market. This very nearly cost the agent and the seller this sale. Very upsetting and disappointing experience, I wouldn’t recommend or use Move Revolution to buy or sell in future.NegativeResponsiveness, Professionalism

I would warn landlords against using this company for your property. The Lettings team were paid a full service management fee to manage my property and full rent guarantee payment premiums were paid. The tenants have left the property with nearly £1000 rent owing and about £2-3,000 of repairs to get the property back in the state it was when I handed it over. The company did not add in additional clauses that were requested, put tenants into the property without telling me, signed on my behalf without me even seeing a tenancy agreement, haven’t kept invoices for repairs, didn’t send documentation for months and I had to chase for a significant period of time to receive any rent. They overlooked outstanding gas safety certificates for two months without realising (and only after my solicitor asked for records!), only did one inspection a month before the end of the tenancy and noted the condition as good. They couldn’t account for keys at the end of the tenancy and so locks had to be changed, and now they seem incompetent to transfer the deposit scheme and insurance into my name because I have lost all trust that they will do an adequate job of claiming the money owed. Towards the end of the tenancy there was a water leak which they didn’t support with because it was end of tenancy and the contract had ended- despite them also selling the house! In 12 months I have dealt with 7 employees in the letting team whom are all as incompetent as each other. Their opening hours are longer than other agencies in order to provide a high quality service but yet it takes on average more than 48 hours for anyone to respond and never are the responses meaningful. I have asked for updates and confirmation of process and never had any details or support. I’ve emailed directors expressing my disappointment and never had a response. Only now I have lodged a formal complaint did I get a response from the owner. Even then the owner shirked the complaint off, said he didn’t deal with complaints and passed me to someone else whom I’m still to hear from. The tenants left the property 2.5 weeks ago and I still can’t access the deposit scheme and the insurers won’t deal with me. I’m now over £3k out of pocket because of this company. If you want a company that really don’t care about your property, leave you with high costs of disrepair, and outstanding rent, and whom are happy to take your money whilst providing zero service then this is the letting agent for you! This is how my property was handed back to me.

LETTING TEAM - Please can someone respond to my many many emails regarding the fact I cannot access the deposit protection scheme and the rent guarantee policy. Despite over 10 emails requesting support on this matter you are unresponsive …

Really upset and disappointed by our experience buying through Move Revolution Crawley. It took two days for our offer to be passed to the seller at the beginning and we didn’t have any response or update for a week- we were chasing them …

Marketed my property with them, no updates or contact at any point during the process, and even when I chased for an update it was a poor response and concerning. Shocking service. No explanations just lots of excuses. Really disappointed with the Crawley office. Used them as an agent due to positive experience in the past with a member of the Haywards Heath team. Shame it isn't company wide.