I team of professional people manage and work at the coulby newham branch of Michael poole estate agents. In particular Darren Baxter was in particular helpful and kept me informed at every aspect of my sale and is a credit to the company. Julie mckenzie was also very helpful and made my experience stress free.This is an estate agents I truly recommend

Helpful and friendly staff. Good service overall

The staff were very helpful and did everything they could to make the sale and purchase of my property as smooth as possible.. I would definitely recommend !!

I had a very disappointing experience with Thomas Morris and wouldn't use them again. ​ I ended up conducting one and a half viewings myself. On one occasion, our first viewing I had to do myself entirely, at which it was claimed the viewer came at the wrong time, but the viewer claimed otherwise; on another, the agent was stuck in traffic, and I had to conduct the first half of the tour myself. ​ Next, their follow-up with potential buyers was incredibly poor. It appeared they would give up after just two missed calls. I know this because I also experienced their service as a buyer in the same area. It is telling that after months of stagnation, a buyer was only secured the day before my notice period with them expired. This I think is my fault for not thinking about that before choosing them. ​ The most frustrating part was the lack of transparency regarding their commission. During initial negotiations, I explicitly stated they needed to match a competitor’s offer, which was a percentage based on the final sale price. Instead, Thomas Morris buried a fixed fee in the contract based on the original marketing price. ​This was never explicitly explained to me verbally or in writing, and it resulted in a higher charge despite the house selling for less than the guide price. I feel this was a deliberate lack of transparency, but I guess it was my fault for both not reading the fine print, and for assuming the figure in my contract was just an illustration and that they were negotiating in good faith. The only good point was the in house sales progresser, and the staff overall being friendly and pleasant to deal with for the most part. But all the rest means I can't recommend them. They did sell the house which nets them a star.

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put an offer in when a regional manager I have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell peoples name correctly so I mentioned like I said before about trust and I will post the transcript below of the conversation.. You make up your minds if you would trust this person selling your house. Allun; Hi Farren, it’s Allun here from MANN. I’ve spoken to the owner, and it was as expected, once you are under offer, he will seriously consider any offer 👍 If you need anything else, please let me know 👌 Ferran: Thank you,, we will let you know. 👍 Ferran: Do we contact you or Zeyad? Allun; Totally up to you, I’m the regional manager for the area. So, feel free to speak to Zeyad, he is aware of everything 👍 Ferran: Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Allun; Not an issue, I just coped what was on the system, so apologies. Best of luck to you, when you get your photos in 2 weeks 😂 Clearly not if Zeyad has been emailing right Allun; So an e mail address and how a names been inputted in the system is clearly the same thing 😂 Ferran: Like I mentioned before, I didn´t get a sense of professionalism, from your company. You are the manager and speak to customers like this, which explains a lot. You have proved my point. I will speak to Zeyad directly when we have our house on the market, considering 43 Island road has been on the market for over a year I am sure 2 weeks won´t make too much difference. Allun; Professionalism, interesting, I merely answered a question. My professionalism, is getting the best possible outcome for my clients. Having been the top agent in my area for many years. It would suggest that I’m very good. I have informed Zeyad, and that’s fine. Being the best in the business, making a client wait 2 weeks for photos is ridiculous. Also, you said that the agent said said there are not many properties around you as evidence, again wrong. As I said Ferren, all the best to you 👍 [11:32, 06/05/2026] Ferran: Its ok Allun, I have take screen shots of this conversation for trust pilot, which is interesting seeing your reviews. Lots of unhappy people including no availability for photographs which is ironic. You have 3.2 rating with about 200 reviews. they have 4.8 out of over 1000 so yes I do trust them more. Allun; As I said to you best of luck to you 👍 take all the screen shots you want, I’ve got nothing to hide 👌

Appalling service. I was recommended to this company and made an appointment for them to visit our property for a valuation. The appointment was confirmed by e mail, but unfortunately forgotten by their sales team. A subsequent phone call …

No concern about the properties they let out,boarded up properties in residential area's of Canterbury,which was met with a poor response.