They aren't interested in helping you once your tenancy is up. While your a tenant you cannot get shut of them but yet as soon as your tenancy ends. They do t want to know. I have emailed them twice now regarding out deposit as we are waiting on the landlord to sort it out. But havent had any contact back from anyone. Just been ignored

The guy is a bell

For the good of your mental health, DO NOT become a tennent with this joke of an office. Months of stress when I dealt with them, Louise the manager was of no support at all. Once they've got your signature and money you will get zero support. Read the similar reviews for confirmation of this.

As part of our house search, we have had good dealings with other Whitegates branches, however, not so much with the Cleckheaton branch. It started with the partner of this branchen Stephen, failing to attend our scheduled viewing with no correspondence to notify of any changes, nor were we provided with any of contact details for the agent. Instead, my partner and I stood in the rain for over 45 minutes waiting for him on a Saturday afternoon. We attempted to contact the office but our viewing was at 2.15pm so by this point the office had closed. My partner spoke to a colleague, Michelle, on the Monday who apologised and advised Stephen was having a bad day so unable to attend and unable to make contact with us due to not printing his schedule that contains phone numbers. At this point, we were disappointed and started to question the professionalism of this branch, however, we were willing to accept a single mistake as we appreciate in our own professional roles that mistakes can happen. My partner managed to rearrange a viewing for the following Saturday so we could both attend and, as our impressions of the exterior (whilst waiting for our viewing) were positive, it incited us to pursue this house. When my partner finished work on the Friday evening, she received a voicemail message and email from Michelle advising they would need to cancel the viewing as the vendor had accepted an offer on the property. At this stage, we were both disappointed that our chances of putting forward an offer had been hindered by the fact our viewing was unable to take place as planned. Secondly, in lieu of the mistake on their part, we expected they, at the very least, would have had the decency to allow our viewing to proceed before presenting offers to the vendor which is common practice with other estate agents. It’s a shame that Stephen consistently lacked the integrity to take any accountability for his actions and speak/ apologise to us directly, instead this was communicated via a colleague who my partner could sense felt uneasy having to communicate Stephen’s poor excuse for not attending our viewing. It may not seem like a big issue to him but I live outside the area and travel over weekends to see my partner so waiting around for over 45 minutes in the rain when we are already on limited time is not acceptable, more so without correspondence. As a result of the last two weeks, we have found the dealings with this branch to be consistently incompetent and disrespectful. I acknowledge their response below, however would have valued actually speaking to the person responsible to have a discussion on the phone after the event. An apology coming from someone else does not feel sincere to me. Reviewing policies is a good step but does not remedy the situation, we have missed out on 2 weekends and a property we desired.

As part of our house search, we have had good dealings with other Whitegates branches, however, not so much with the Cleckheaton branch. It started with the partner of this branchen Stephen, failing to attend our scheduled viewing with no correspondence to notify of any changes, nor were we provided with any of contact details for the agent. Instead, my partner and I stood in the rain for over 45 minutes waiting for him on a Saturday afternoon. We attempted to contact the office but our viewing was at 2.15pm so by this point the office had closed. My partner spoke to a colleague, Michelle, on the Monday who apologised and advised Stephen was having a bad day so unable to attend and unable to make contact with us due to not printing his schedule that contains phone numbers. At this point, we were disappointed and started to question the professionalism of this branch, however, we were willing to accept a single mistake as we appreciate in our own professional roles that mistakes can happen. My partner managed to rearrange a viewing for the following Saturday so we could both attend and, as our impressions of the exterior (whilst waiting for our viewing) were positive, it incited us to pursue this house. When my partner finished work on the Friday evening, she received a voicemail message and email from Michelle advising they would need to cancel the viewing as the vendor had accepted an offer on the property. At this stage, we were both disappointed that our chances of putting forward an offer had been hindered by the fact our viewing was unable to take place as planned. Secondly, in lieu of the mistake on their part, we expected they, at the very least, would have had the decency to allow our viewing to proceed before presenting offers to the vendor which is common practice with other estate agents. It’s a shame that Stephen consistently lacked the integrity to take any accountability for his actions and speak/ apologise to us directly, instead this was communicated via a colleague who my partner could sense felt uneasy having to communicate Stephen’s poor excuse for not attending our viewing. It may not seem like a big issue to him but I live outside the area and travel over weekends to see my partner so waiting around for over 45 minutes in the rain when we are already on limited time is not acceptable, more so without correspondence. As a result of the last two weeks, we have found the dealings with this branch to be consistently incompetent and disrespectful. I acknowledge their response below, however would have valued actually speaking to the person responsible to have a discussion on the phone after the event. An apology coming from someone else does not feel sincere to me. Reviewing policies is a good step but does not remedy the situation, we have missed out on 2 weekends and a property we desired.

Absolutely disgusting company Using out of date photos to rent a property (at lest 5 year old photos) Not bothered who rents as they dont inspect their property.put it this way the people that was there before left the house in such a bad state the cleaning company refused to clean it, it reeked of cat wee and weed had to leave windows wide open for ages before next cleaner came. Not keeping up to property or garden space always blaming landlords end of the day you take money its rented through you , you should have a say and sort it out boundary fences not kept up to so falling in to neighbouring gardens for them to have to sort. No communication its always someone will ring you back. Would not use ! there all nice when taking money but to get things done they dont care. I'm tired of trying to sort things out with them it's on going for 5 years now.

Absolutely disgusting company Using out of date photos to rent a property (at lest 5 year old photos) Not bothered who rents as they dont inspect their property.put it this way the people that was there before left the house in such a bad state the cleaning company refused to clean it, it reeked of cat wee and weed had to leave windows wide open for ages before next cleaner came. Not keeping up to property or garden space always blaming landlords end of the day you take money its rented through you , you should have a say and sort it out boundary fences not kept up to so falling in to neighbouring gardens for them to have to sort. No communication its always someone will ring you back. Would not use ! there all nice when taking money but to get things done they dont care. I'm tired of trying to sort things out with them it's on going for 5 years now.NegativeQuality, Professionalism

Louise I was being very polite in explaining the problems I’m facing at this new rented property, you kept talking over me again & again with out having any decency, I’m explaining the safety issues but you’re not concerned and then you hung up on me ...NegativeProfessionalism

If there was an option to put no stars I would. Louise is thoroughly unprofessional and very intrusive about tenants personal life. They send people to fit stuff at the rented property and the people are actually spying on you. They go back and feed all information as to who visits the property and etc back to the agents even though it’s none of their business to know who is visiting the tenant. We trust the workers who come over to fix the stuff and not keep an eye on the tenants personal life. this company is so unprofessional they don’t give a damn about the tenant issues. This is unethical to spy on the tenants personal life. And lady Louise has the cheek to actually question about lockdown rules etc without even knowing the person In question is in a vulnerable state.NegativeQuality, Professionalism, Value

Make sure to ask about their/landlords tenancy policys we are being evicted after refusing to sign another tenancy due to the way they have maintained the house Give lack of information and have no intention of helping the tenant! Once they have a contract and money in their hand then they arnt bothered Avoid at all costs