Absolutely impeccable. I dealt with Karen in buying our "forever home" and I cannot recommend them any more highly. Regular updates (a drumbeat of information pushed rather than needing to be constantly chased) and a dedicated focus when any issues or queries came up. People who have the ability to provide clarity, honesty and a distinct lack of any of the silly games that are often associated with buying a new house. I would not fail to to recommend Errington Smith to any of my friends and that is because of their quality and professionalism in an otherwise stressful period!