One of the worst agency ever. Rude. Unhelpful. Wouldn't recommend in anyway. Steal your money. Stay away from them. ⚒️🛠️⛏️❌🚫❌🚫⭕❌ …

One of the worst agency ever. Rude. Unhelpful. Wouldn't recommend in anyway. Steal your money. Stay away from them. ⚒️🛠️⛏️❌🚫❌🚫⭕❌ …

It is unfortunate to know that when you deal with certain companies that the human element is none existent. Life happens and usually compromises can be met. So if you are happy to deal with a company that is just business focused CJ Hole is fine, as the customer is not their main priority, just what is transacted through the books.

The pictures on the website showed a beautifully prestine town house. When we arrived, the house was just completely the opposite, including mould on all of the windows, damage to the ceiling and dirt everywhere. I don't find it acceptable that CJ Hole advertised the property one way when it was clearly not up to that standard.

The pictures on the website showed a beautifully prestine town house. When we arrived, the house was just completely the opposite, including mould on all of the windows, damage to the ceiling and dirt everywhere. I don't find it acceptable that CJ Hole advertised the property one way when it was clearly not up to that standard.

The pictures on the website showed a beautifully prestine town house. When we arrived, the house was just completely the opposite, including mould on all of the windows, damage to the ceiling and dirt everywhere. I don't find it acceptable that CJ Hole advertised the property one way when it was clearly not up to that standard.

Have just been rang approximately 3 weeks after I scheduled an advanced valuation request for the 26th October to be told albeit politely that "CJ Hole based on current demands are wishing to place their focus on houses and not flats- this is where the demand is currently at". Approx 3 weeks earlier having completed the form on their website i was rang and told that they are swamped by demand and to try elsewhere as there are no appointments over the next couple of weeks. I politely informed them that if they check their booking system they will see that i have booked for around 6 weeks time. "Oh sorry - i was told, our calendar system doesn't work so it hadn't told us what date you were interested in". I will leave others to decide whether they feel this level of service is professional or not but for me Its akin to a taxi driver at Heathrow airport deciding that your short trip fare is not worth it as they'd rather pick up a more lucrative passenger. That's fine but this is a 2-way street - perhaps others will vote with their feet, as CJ Hole clearly value some business more than others......I will cancel the accommodation i had booked and will no longer head 100+ miles out of my way to help my vulnerable mother who is in residential care since CJ Hole would rather enrich themselves with a more lucrative portfolio. ***CJ Hole has replied with "Our database of buyers is not the best fit for your property, and it is only right and proper to communicate this honestly from the outset. We wish you good luck with your mother's sale."*** Except that you didn't communicate that - perhaps you should listen to your recorded calls. You stated that your focus is now on houses not flats and at no time did you say or allude to "our database of buyers is not the best fit". Considering you haven't seen the property which is a 2 bed centrally located apartment with no onward chain you obviously care more about your reputational damage and less about acting ethically. You currently have apartments on sale for as little as £99,000 so the idea that that your appealing to a certain demographic is frankly delusions of grandeur.***NegativeProfessionalism

Have just been rang approximately 3 weeks after I scheduled an advanced valuation request for the 26th October to be told albeit politely that "CJ Hole based on current demands are wishing to place their focus on houses and not flats- this is where the demand is currently at". Approx 3 weeks earlier having completed the form on their website i was rang and told that they are swamped by demand and to try elsewhere as there are no appointments over the next couple of weeks. I politely informed them that if they check their booking system they will see that i have booked for around 6 weeks time. "Oh sorry - i was told, our calendar system doesn't work so it hadn't told us what date you were interested in". I will leave others to decide whether they feel this level of service is professional or not but for me Its akin to a taxi driver at Heathrow airport deciding that your short trip fare is not worth it as they'd rather pick up a more lucrative passenger. That's fine but this is a 2-way street - perhaps others will vote with their feet, as CJ Hole clearly value some business more than others......I will cancel the accommodation i had booked and will no longer head 100+ miles out of my way to help my vulnerable mother who is in residential care since CJ Hole would rather enrich themselves with a more lucrative portfolio. ***CJ Hole has replied with "Our database of buyers is not the best fit for your property, and it is only right and proper to communicate this honestly from the outset. We wish you good luck with your mother's sale."*** Except that you didn't communicate that - perhaps you should listen to your recorded calls. You stated that your focus is now on houses not flats and at no time did you say or allude to "our database of buyers is not the best fit". Considering you haven't seen the property which is a 2 bed centrally located apartment with no onward chain you obviously care more about your reputational damage and less about acting ethically. You currently have apartments on sale for as little as £99,000 so the idea that that your appealing to a certain demographic is frankly delusions of grandeur.***

I was absolutely sadly suprised of theirs service. Left me without heating and no hot water for 5 days in autumn. I had to phone for engineers on my own to fix the boiler. Always had to contact them to get an answer or to be informed. If you raise an issue after their working hours they absolutely don't care, no metter how bad situation it is. Highly do not recommend.

Spoke to one of your colleagues regarding a property and was told I would need a guarantor or 12 months rent due to my partner being self employed. If I had 12 months rent upfront I wouldn’t be renting, I’d be buying. Very poor. Was told it wouldn’t pass government checks - not sure where they are getting this information but they are wrong and this is discrimination. Couldn’t get me off the phone fast enough and even hung up before I said bye. Would not recommend for such poor attitude.