Promised the best service, failed to deliver!

Martin & Co have breached our tenancy agreement in multiple places, taken some of our deposit illegally (at the very least with no discernable reason why), breached the data protection act, never validated our right to rent, tried to manipulate me into doing their footwork while I had difficulty walking and when I refused, Libby came to collect my key to get a copy made and after my asking for assurance it would be returned the same day replied "I will get the key cut and we will take it from there" I asked several times for her to confirm it would be returned the same day and each time she responded with the same answer until she finally gave in. I then had to threaten to deduct a days wages from the rent for each day it was not returned as I would have to miss work, before it was finally returned many hours later. Rent is always increased regardless of the state of disrepair the property has always been in. It took ten days to replace a fridge in the height of summer leaving us without in the meantime. There seems to be no communication between staff as after being told the property would no longer be available due to the landlord selling, a week later we were offered a new contract, after my querying this it was decided the flat was unavailable, a further week later I was asked to prove my immigration status to renew the contract, even though I am not an immigrant. Now with less than a month of our tenancy remaining they are silent on the future of the property and we are left clueless. Would give zero or negative stars if it were an option as even 1 seems too generous.

Hi, very bad system to rent the property my partner not in uk and I was wanting to get the property before she come to uk but there system is very bad partners, all the occupants should be in UK prior to agreement- bad for peoples coming to UK and rent prior to they reach.

Hi thanks for taking the time to review my company. I cannot find your details on our database so would appreciate it if you could call me on 01245330501 to discuss your review and service you’ve received. Many thanks. Stephen Frost FARLA Director.

Avoid these agents at all costs. Had the misfortune of having these guy's twice as letting agents and both times they've been nothing but useless. Emma in particular is very unprofessional. I wouldn't even recommend this company to my worst enemy, avoid, avoid,avoid!NegativeQuality, Professionalism

Absolutely disgusting attitude and treatment by staff, i have been with many estate agents and would never ever recommend this estate agent to anyone. Extremely poor and very disappointing, looking forward to going somewhere elseNegativeProfessionalism

Avoid these agents at all costs. Had the misfortune of having these guy's twice as letting agents and both times they've been nothing but useless. Emma in particular is very unprofessional. I wouldn't even recommend this company to my worst enemy, avoid, avoid,avoid!NegativeQuality, Professionalism