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Ryder and Dutton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Put an offer forward over 24 hours ago, vendor still hasnt even been made aware. (Confirmed by themselves personally) Ryder and dutton advertising on behalf of 3rd party. Contacted Ryder and Dutton to address this, spoke with James expressed my concern and asked for the number of the third party. Very rude approach and was advised "no". Still no nearer to knowing when the offer will actually be sent to the vendor through the third party.

Reply from agent

We have investigated your feedback and can see your offer was submitted on a Sunday afternoon to our call centre team when the local office was closed. Our office then submitted your offer on Monday morning to our clients – a third party – who were then responsible to report the offer to the homeowner under the terms of the sale. You were subsequently updated by ourselves, and your offer was formally agreed within 48 hours.

1.00 /5

Avoid this place at all cost. I placed and offer giving the asking price for a property, I called 3 times to ask for an update only to get a response "we will let you know once the seller decides". Today I got an email that my offer was rejected and no option to increase it. When I called to discuss, willing to increase my offer significantly, I was told that I should have increased my offer even if it hadn't been rejected. 41 years of life never heard that before, that's completely against the laws of "offer and acceptance". Also the advice I was given was to always offer my top offer straight away, ok that's another new for me. Next time I will offer 50% above asking price to entertain myself and waste peoples time.

1.00 /5

The managers are flyering the area and can’t even read a sign saying no cold calling or flyering. One then proceeds to shut my gate with butter fingers as it was still unlatched. Not surprised they have to flyer with those participation managerial skills

1.00 /5

Completely unprofessional

1.00 /5

Try to avoid the Broadway agency they are time wasters

Reply from agent

Thanks for taking the time to leave a review. If you'd like to disuss your experience with us in more detail, feel free to contact our branch on 0161 681 3754 and a member of our team will be happy to help. Thanks

1.00 /5

Chadderton branch staff including Leon and James ! Arrogant, uninterested, unresponsive and rude throughout the process ! Do not use and do yourself a favour cross over the road and go with Clarke & Co much more harmonious and professional service and an added bonus also much cheaper to sell your house ! 5* to Clarke & co

Reply from agent

Hi Caroline, Following our conversation this morning I just wanted to once again pass on our apologies for any issues you encountered with us. We always strive to provide the highest level of customer care and are disappointed you didn’t feel this met our usual standards. All the best in the new house. Kind regards, Lewis McLarty - Branch Manager

1.00 /5

Awful experience. I waited 3 weeks for a house viewing. Called the office if i could do the viewing earlier but i was told that was the opening day so they cannot do viewings any earlier. Today i got a call saying that the house has already been sold whereas i was waiting 3 weeks for a viewing!

Reply from agent

Hi there, we appreciate you taking the time to leave feedback and we're very sorry to hear our service didn't meet your expectations. If you'd like to send an email to reviews@ryder-dutton.co.uk to share in more detail where our service fell short of your expectations, we'd be extremely grateful. Thank you.

1.00 /5
Reply from agent

We are sorry that you were only able to leave us a 1* review, if you would like to contact Lewis McLarty, Manager of our Chadderton branch, on 0161 681 3754 they will be happy to discuss this further with you.

1.00 /5
Reply from agent

Hi Jason, We are disappointed you have only left a 1 star review. As there are no further comments to identify you, please contact Lewis at the office on 0161 681 3754 to discuss your concerns and hopefully we can rectify these.

1.00 /5
Reply from agent

Hi Diane, is there anything we could have done better to get more than 1 star from you?

Contact details

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Opening hours

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Address

635 Broadway, Chadderton, Greater Manchester, OL9 8DN, North West, UK, OL9

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