We weren't pleased about our rental situation with Martin & Co and feel like they could make improvements to their service. Whilst their team were friendly when we managed to get through to them, it felt like most of their service was reactive - and that a lot of issues were not sorted in a timely manner, if not neglected. When we tried calling them, we very often were unable to get through, and we were often told their office was closed despite what they had advertised about their opening times. When we tried to get our deposit back it felt like we had to keep enquiring about this with little communication, and we were informed they were considering deductions, although we had previously sent them evidence about the issues months previously. It didn't always feel like they managed information properly or that correspondence was dealt with.

Generally responsive and helpful through my tenancy, although had to chase them up multiple times regarding my deposit. Experience bought down at the end of my tenancy as I was dishonestly charged for problems out of my control, although clearly the blame also lies with the landlord for that. Average estate agent, wouldn't use them again.

I’ve had an extremely disappointing experience with Martin & Co. in Caversham. I found their services to be unreliable and inefficient, falling far short of what was promised and paid for. Communication has been poor, with delays and a lack of transparency in addressing issues. Tasks that were supposed to be handled professionally were either ignored or executed ineffectively, leaving me to resolve problems myself. Overall, I feel the service lacked honesty and reliability, which is unacceptable for a professional property management agency. I cannot recommend their services based on my experience.

I would give a minus rating if possible, absolutely disgusting service even their own maintenance team slate them as an agent. House riddled with mould and they kept £1700 of my deposit after 6 years of renting to clean the mould and so called repairs. Had no bathroom mirror for 18 months they were supposed to replace it. Worst estate agents in Berkshire

We had problems with Martin & Co throughout our tenancy. Upon moving into our rental property, they had concealed a historic leak in the bathroom (temporarily covering it up, only for the ceiling to partially collapse on the first day of our tenancy). Lynn Masterman (Director) attempted to falsify date and time stamped inventory images thereafter in an effort to cover their tracks. The check-out process was just as problematic, with Martin & Co proposing inordinate deductions to the security deposit held - many of which related to issues we had already reported on numerous occasions, with no remedial work taking place. The company ignored us for many weeks on end and, when sending justified and routine chasers to follow up on the matter, we were faced with extremely unprofessional behaviour from Jordan Bear (Property Manager). It was only when we threatened to pursue the claim with the DPS, in order to recover our deposit monies, that we finally received a substantive response from them. Martin & Co also refused to provide copy invoices for the disproportionate sums charged. You are legally entitled to see these invoices, so request copies of them when going through the check-out process. This is all an intentional delaying tactic to force you to agree to their level of proposed deductions. They ultimately do not want to proceed with the DPS procedure, so don't let this company bully you!

Absolutely rubbish estate agents had the house rented for 6 years without any repairs done to the house and in the end minuses £500 from my deposit for the repairs they should have done. I advise any one who's looking to rent from these fools not to bother please find a different estate agent.

As a tenant, do not rent through this agent. They're lovely as pie when you're a prospect for them, and promise you that they will be in touch, come round periodically to check up on the flat for any issues etc. As soon as you sign the dotted line for tenancy, you're a piece of dirt to them, they'll take forever to get anything sorted, as simple as having a handyman out to fix a tap took weeks. I raised an issue with some windows which don't serve their purpose and let in a lot of cold air in the winter. This was raised initially in November 2022. Here we are in May 2023 and all that's happened is two quotes have been obtained. I haven't had a response to any emails in three weeks, and I can't call due to working hours. Very disappointing, hopefully Lynn and the team can improve soon.. *Update July 2023* Since the above review, there has been no word from Lynn and the team, so action is being taken with the local council for a HHSRS (Housing Health and Safety Rating System) inspection. Despite numerous emails and contact to Martins since the above review, no correspondence has been received, and no effort has been made to ensure the landlords legal obligations to tenants are met, leaving us no choice but to involve the local council to ensure we will be adequately warm this winter. Last winter we were wrapped in jumpers, coats, blankets, hats and everything, and could still see our breath in the the flat when heating was on full (during the cost of living crisis). No empathy or effort has been shown by Martin's since the issue was initially raised in November 2022 to ensure the matter is resolved quickly (or at all), or that their tenants are in the least bit important to them, and no communication has been shared regarding updates from the landlord on the situation. Poor/non-existent communication, and a complete lack of accountability and professionalism are why I've given the one-star review.

utter useless,no one answers the call nor calls you back.I have been trying to contact this agency for half a day about a property they have advertised in rightmove

If I could give 0 stars I would - I implore everyone to avoid martin&co like the plague if you can because they are the worst estate agents I’ve ever come across. They act nice at first and then as soon as they’ve got your money and signature, they don’t care. Lynn and Sean were the rudest most inconsiderate people, both of them have huge attitude problems, and talk to you like you’re dirt on your shoe. They never respond to emails, I had to constantly chase for months and months to get even the tiniest jobs done, and the big jobs like fixing a mould issue took over a year for them to actually get someone on it and still it was never properly fixed. They regularly inspect the property and say everything is fine, and then turn around at the end and try to take your whole deposit because they know they can get away with it. I wish I had read the reviews before signing with them as there are tonnes of people saying the same things, so it’s obviously an ongoing scheme they pull with all their tenants, they will rob you blind.So in summary: beware and stear clear! And if you have no choice, then at least make sure to document everything, record conversations, and take pictures of everything, so you can at least beat them at their own game.