Horrible estate agent!!! I had the viewing and provided them the document. Then waiting for 2 weeks for the answer from the landlord. Nothing come back to me, even though I have tried many times to find out if they are happy or not to let that property. They just wasted my time. Called them for the last time to ask and then they said they have tried to call me but I had no misscall or email from them. Unprofessional and unreliable. Wouldn't recommend.

Horrible estate agent!!! I had the viewing and provided them the document. Then waiting for 2 weeks for the answer from the landlord. Nothing come back to me, even though I have tried many times to find out if they are happy or not to let that property. They just wasted my time. Called them for the last time to ask and then they said they have tried to call me but I had no misscall or email from them. Unprofessional and unreliable. Wouldn't recommend.

Initially everything seemed fine. The employees were friendly and informative and the house that myself and my two flat mates had for the final year of university was fantastic. However, unfortunately that year came to a horrible end during the onslaught of deductions from our deposit. A few things were our fault and we took responsibility for them, but there were many unfair claims such as the house being unclean. I personally spent 8 hours of the day of our checkout cleaning the property but was told that they suggest a "professional cleaner" to do such work. As students, loans cover expenses such as rent, bills and groceries at most. We did not have the luxury of hiring cleaners or gardeners, and so we took it upon ourselves to maintain the house throughout the year and we were told during their checkups that the house was being kept in good condition. We were also told by an employee named Cornelia, who was our contact after our first contact left the company, that the garden simply needed cutting back and also given a few tips for cleaning. Despite following this advice, Martin & Co refused any leniency towards us and we received hardly any of our deposit back. I have known people to have left their houses in appalling states before moving out but still receive the full payment of their deposits and so this felt as though the company were conning us from the start. I do not recommend this letting agency, unless if you want to have your money seemingly fall out of your pocket and into their dishonest and incompetent hands.

We've had a terrible experience with Martin and Co. Would never recommend them to anyone, especially students.

I'm fuming!! I explained to them how eager I was to have the property. When i turned up the lady didn't have the right key, so I walked all the way there for nothing, lucky I hadn't traveled from London the same day just to view. She was just parked outside, I'm sure you're supposed to try the key and make sure the property is in full order.. I explained my situation to the lady and via email to Martin & Co and got no correspondence. I am so effing pissed that I didn't get the chance to view as I even offered to pay deposit there and then as I have no time to waste. i hope I NEVER have to use you lot again.

Incredibly disappointing. It all starts really well, everyone seems nice; and then you sign the contract. Suddenly, you're drowned in a sea of horrible paperwork, unreasonable "administration" (there was no administration at all) charges, maintenance calls that never go through. We had a sewer pipe burst in our garden and for almost 2 weeks we had to live and put up with the horrible smell and feces running through it. We had to constantly call and badger this agency before they decided to send someone to evaluate the situation. It took 2 full weeks for everything to be sorted, we ended up being accused of blowing the pipes because apparently we flushed a baby's nappy (none of us have children). The maintenance guy that fixed this left stains all over the hallway that we couldn't clean and in the end of the tenancy, they tried to charge us for the stains! And like this, there are countless other horror stories in a tenancy that lasted just a year! We all regret having chosen this house to live and we wouldn't wish this agency to our worst enemies. Steer clear!

Don't use this estate agency. They're rude, only think about their own profit and will do anything to take money off of you. They don't answer their maintenance calls, when they do they claim that it's your fault and you should pay for it (on matters that existed even before you moved in), they charged me for taking a mirror that I bought and when I complained they drowned me in paperwork to the point that I just gave up. This is a horrible agency, stay away from it. Find your house somewhere else, you can thank me later.