Did rent a property through this agent for 12 months. Upon check-in the inventory stated stains in the carpet and cobwebs present. Upon vacating the landlord has attempted to bill for cleaning despite the evidence in the check-in report showing this would be erroneous. Martin & Co have not been supportive in pushing back on this clearly invalid charge in which the landlord expects the property to be left in a better condition than it was let. This kind of sharp practice has no place in a modern developed society.

They stopped replying to emails part way through the application process.

Had and still having an awful experience with this company. Thought I was signing up for a year tenancy only to be told at the last minute it would be 6 months. Then found out from neighbours the landlord had tried to sell and couldn’t which explains the short tenancy. No keys for windows with some locked. no entry fob for garage, leak in shower and washing machine stopped working on 2nd use and still waiting.

Some of the agents on the phone are extremely passive-aggressive and not helpful at all, they wouldn't even let me finish a sentence and would just jump straight in with their British passive-aggressiveness. I understand that in the UK it's apparently ok to act like that but I thought Cambridge is an international city...

Had a great experience with Federica Petrocca who walked me through renting my first apartment in the United Kingdom after I moved from abroad. Highly recommend, very professional and friendly! --Edited: 5 to 1 star, had horrible mold constantly that was untreatable due to rising damp, I spent hundreds of dollars trying to clean and constantly had to wash and dry everything(ex. I went on holiday for one week and came back to mushrooms growing under my bed and had to throw out mattress and bedding), had multiple emails ignored, landlord was completely absent and unreachable, he messed up some renovations so my power was cut off for a week, then when I moved they tried to keep my security deposit because of the mold! Awful

Had a great experience with Federica Petrocca who walked me through renting my first apartment in the United Kingdom after I moved from abroad. Highly recommend, very professional and friendly! --Edited: 5 to 1 star, had horrible mold constantly that was untreatable due to rising damp, I spent hundreds of dollars trying to clean and constantly had to wash and dry everything(ex. I went on holiday for one week and came back to mushrooms growing under my bed and had to throw out mattress and bedding), had multiple emails ignored, landlord was completely absent and unreachable, he messed up some renovations so my power was cut off for a week, then when I moved they tried to keep my security deposit because of the mold! Awful