Would not recommend. Kept the house tidy all year, fully completed their ridiculously long list of cleaning tasks before checking out, as well as hiring a professional cleaner - and they still took money out of the deposit saying the house wasn't clean enough. When trying to find out why so expensive for what should have been very little cleaning, we were given vague answers like "price reflects how long the cleaning took". "Check-out" inventory report incredibly more detailed than the "check-in", commenting on every little mark and smudge that was already on furniture and walls from the beginning. Pictures are very low quality so you can barely see anything - would recommend taking your own at the beginning of tenancy. Pushed us to renew tenancy 8 months before the end of our contract. As students, very difficult to decide that soon. Gave some friends only 5 days to find two replacement housemates (which of course they couldn't, so had to leave). Beware of the extremely long list of tasks to complete before checking out, including things like washing mattress protectors (which were subsequently thrown away by them anyway). Overall really thrilled we spent so much time keeping the house in good condition, only to be charged unfairly anyway.
I agree that they attempt to take as much out of the deposit as possible, including asking for outrageous fees
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110 Newmarket Road, Cambridge, Cambridgeshire, CB5 8HE, East of England, UK, CB5
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