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Martin & Co Bury St Edmunds

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
4.00 /5

(Translated by Google) Good customer service (Original) Buena atencion al cliente

3.00 /5
Reply from agent

Hi Ben, please let us know what we can do to help you further? you can contact us directly at burystedmunds@martinco.com, many thanks! from all the Martin & Co sales and lettings team

3.00 /5

From the outset Tamara was professional and enthusiastic. It is because of her that the sale went through, she was tireless in striving to get the best price for me as well as chasing other estate agents and solicitors. When she was not available Ellie stepped very ably into the fray. It was obvious that they knew my house and talked regularly about it. I cannot recommend Martin and Co highly enough. Absolutely fantastic, leaving other estate agents in their wake and showing them how it should be done!

3.00 /5

Lettings were brilliant! So organised and so helpful! They are let down by the staff in property management, rude and not helpful, don't place calls with contractors in a timely manner at times.

1.00 /5

Very unprofessional agent Matt. First showed us house Charles place Bury st Edmunds then took our "application" on the phone what it was name and what we earned. After 30mins got email that we declined! Second husband called about different property Northen rose close to arrange viewing, Matt never got back to him! Called again spoke to lady, she said Matt was busy and call us straight back what its never happened! And we noticed that both still on the market! Dont say that it is no record from to try contact you! I got emails with enquiries from myself Dovile Sherman to Martin and co!

Reply from agent

Dear Mr/Mrs Dovile Batkerviciute - Unfortunately we do not have any record of you contacting Martin & Co. However, if you would like to contact us, we will be able to respond. If you are looking to rent, or buy, or possibly have a house to sell or let, please do not hesitate to contact our team where we will do our very best to help!

1.00 /5

Very unprofessional agent!

1.00 /5
Reply from agent

Sorry that we only got a single star from you, hopefully we can help you in the future

1.00 /5

Be careful with your deposit. This company is very sneaky and will take at least half of it for 'cleaning' and minor damage which should come under wear and tear if you're an occupant of the house/flat for a certain period of time. They WILL NOT take this into account which is illegal. They will also avoid or defer discussions on the matter to other companies like DPS which makes it harder to claim your deposit back. They will also ignore black mould in a bathroom, even when asked to do something about it, and were slow to reply (weeks) on anything financial. Untrustworthy, unscrupulous and thieving.

Reply from agent

We are sorry to hear that you had a different impression of our services; We work very hard to maintain professional industry standards which is why we insist on using third party independent inventory companies for managed tenancy inventories and check outs; we use The Deposit Protection Service custodial scheme (The DPS) to lodge tenants deposits (we do not hold them ourselves). The DPS operate a fair adjudication dispute resolution service which is transparent, impartial and means that landlords, tenants and agents are bound by their rules and decisions, with very best wishes from all at Martin & Co

1.00 /5

They take the holding deposit and then forgot about you. Be carefull with those types of scam.

Reply from agent

Hi, we don't have any record of you ever applying through Martin & Co Bury St Edmunds, we think you must have the wrong agent. Please let us know if you are looking to rent and our lettings team will be happy to discuss what we have available that may suit your needs

Contact details
Sales Phone:

01284 701511

Opening hours

Unknown

Address

Crescent House 28 Angel Hill, Bury St Edmunds, Suffolk, IP33 1UZ, East of England, UK, IP33

About

Located in the heart of Bury St Edmunds, we offer comprehensive property services including house sales, lettings, and property management and are proud to support buyers, tenants and investors across our local communities. Managing Directors and husband and wife team John Rushman & Linda Leong-Son, have owned Martin & Co Bury St Edmunds since 2004. As a landlord himself, John has first-hand experience of the property industry and along with his team, provides professional advice on all property matters, whilst ensuring everyone receives excellent first class service. As a team, we recognise the very varied needs of our landlords, tenants, sellers and buyers, and deliver a friendly and helpful approach that is tailor-made to suit every one of their needs. Bury St Edmunds is a popular area to live with many retail outlets, cafes, bars and restaurants. Whether you're looking to sell your home, purchasing your next property, or you're looking for an investment opportunity, please do get in touch with a member of our dedicated team. For all property enquiries or to arrange a valuation please call Martin & Co Bury St Edmunds on 01284 701511

Our team

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