“Anyone can sell a house these days, but not anyone can sell your home.” This is what I discovered when my mother aged 89 needed to downsize her 4 bedroom home. It took real empathy, compassion and human understanding to pull this off, something that I have to be honest I never associated with Estate Agents. It felt different from the start as the first meeting was not about the house at all, but all about people. Mr Vann the Director, who I now know as Dave insisted on meeting my Mum and myself. I don’t think he looked around the house or gave the valuation a thought. I remember thinking that this was Smart as my Mum took to him and trusted him from then on. I came to realise that this was usual for Northwood in that they really seem to understand the true value of a home is not just the price they can sell it for but the memories it holds for the owner. Moving people, selling memories…. It is emotional…. Well it certainly was for Mum, and didn’t she let me know!! Now I don’t know if this is a thing, but I believe Northwood should call themselves ‘Down size Specialists’. Her house had been sold twice previously before I met Dave, but she never ended up moving. This did not phase him as it would have me…. You see, I saw my Mum as difficult, but he saw her as frightened. He had clearly seen it before many times and knew exactly how to proceed….With a light touch. With nothing to lose, and assurances there would be no pressure to move, they marketed the House and showed people around her home, while she was out…..They even insisted all potential buyers took off there shoes….So they listened to Mum as well!! I could go on but I fear you may suspect I work for them….However there is one more important thing to mention….The unique service we received was not from the Director alone, but all the team, many of whom we only spoke with on the phone. In fact it was them who probably did most of the heavy lifting. So thank you Lilly and Matt with an extra special big thank you to Hannah Drummand, the office manager who was our main contact…..My Mum has gone through many emotions through out this process and she was the constant voice of calm, reason and reassurance…….Thank you for selling her home…. With secured and boxed up her memories, she is ready for another adventure.

Northwoods staff are all very nice people and I feel comfortable having my house in their hands. I always feel listened to and they respond promptly to any of my questions. I highly recommend them.

After concluding my first ever house purchase today I’m pleased to say that, with Matthew’s support, it has been a really positive experience. Great communication and easy to get hold of. Matthew kept us up to date with developments and a handy link between all parties. Thank you again Matthew and Northwood.

We had an excellent experience dealing with Matt. He was attentive, patient and really helped us feel comfortable as first-time buyers. Matt's correspondence and diligence was faultless and we were extremely happy to deal with him. Thanks Matt and the Northwood team.

Very happy with the efficent work and great customer service. Lily Chapman, the person dealing with our new rental, has been extremely helpful all throughout the process getting forms and documents to us in a timely manner. She was very happy to show us around and make sure things are okay with us. Best estate agent I've had when renting a new property. No waiting around for days to receive anything we need. I would definitely reccomend these guys to anyone looking to rent/buy.

Hannah and the team have made it very easy for me and the wife to become first time land lords. Very helpful, communicative and responsive. I forget we have a flat and tenants most of the time - that's how good Northwood's fully managed service is!

My mum has used Northwood for the past 3 years very successfully and has renewed her lettings contract with them for a further 3 years. She says they provide a highly professional service and she knows her property is being well-managed. This is a company she would highly recommend, particularly Hannah from their Bristol office who is very easy to deal with.

Northwood was a Very friendly and professional company from the start, the agent Lily Chapman was very professional and always very helpful. I had lots of questions about the property and Lily was able to obtain all necessary information quickly, and sort everything out, Thanks a lot Lily and the team for everything, the whole process was really quick and easy, I would highly recommend Northwood to anyone and everyone. All friendly Staff and Brilliant service.in the future if its needed I would certainly go back to Northwood to find another property.

Been using Northwood for what seems to be like an eternity, the reason being the great customer service along with regular updates and communication and for the hassle free rental income for my family makes Northwood and its staff fantastic, especially since I'm not even local to the area, keep up the good work guys and thank you from me and my family

Very helpful staff and a very efficient service. Thank you.