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Fine & Country - Northern Lincolnshire - Brigg

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Fine & Country - Northern Lincolnshire - Brigg

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

5.00 /5

27.05.2019

Highly recommended. We were buying, so not their clients but they could not have been more helpful and professional in a difficult transaction. Particular thanks to Samantha and Sherry for all their hard work.

review by Anton Welbourne 27.05.2019

5.00 /5

26.05.2019

Matthew, Fran and the team was so supportive through the selling process. They kept me fully up to date and took a lot of the stress away. Would recommend to anyone selling or buying a house. Thank you so much for all your help.

review by Tina Humphrey 26.05.2019

5.00 /5

24.05.2019

Dealt with Fran, who could not possibly have been more helpful or pleasant to deal with. She made the whole process of searching for a property a great deal less stressful.

review by Matt Cook 24.05.2019

5.00 /5

22.05.2019

Sherry, Graham and Gran have gone above and beyond. Very helpful, reassuring and knowledgeable throughout the whole selling process. Can't recommend enough 😊

review by Sarah Hollingsworth 22.05.2019

Reply from agent

Thank you Sarah hope you enjoy your new home, we are delighted to have worked for you it was a pleasure 🍾🏡

5.00 /5

22.05.2019

Sherry, Graham and Gran have gone above and beyond. Very helpful, reassuring and knowledgeable throughout the whole selling process.Can't recommend enough

review by Sarah Waddingham 22.05.2019

Reply from agent

Thank you Sarah hope you enjoy your new home, we are delighted to have worked for you it was a pleasure

5.00 /5

review by E Jones

Reply from agent

Thank you for the lovely review

5.00 /5

30.11.2018

Fantastic service from Matthew and the team at Fine and Country. Thank you for all your help, we are loving our new home!!

review by Jemima Flintoff 30.11.2018

Reply from agent

Thanks Jemima, Really appreciate your comment. Hope you have a fantastic first Christmas there and if you ever need us in the future then don't hesitate to call.

2.00 /5

We used Fine & Country in Brigg to advertise our property recently, Graham the agent who came out was very friendly, and knowledgeable and we felt at the time that because they were the dearest %age of commission …we thought they would be the best?! - but we learned that’s not always the case!! We were promised - a pre market video … didn’t happen?! Promised excellent communication - they were poor! Promised guided viewings - they did just one! On balance the brochure was good and we did sell the house which I know is the main objective! But the aftersales communication was again very poor! The buyers actually contacted us on several occasions to say that F&C weren’t returning calls - i complained twice and again to be fair it got better for a while … but once again towards the end it was non existent! And when we did get the odd call I’d already had the news from Savills They even removed the sold board again without communication before we completed which again just made things slightly difficult for the removals Was it worth the £10k inc vat …. No! Honestly I would say if you have a premium product/ country house …sell with Savills - they gave me almost weekly updates throughout and even a hamper when we completed our purchase - Melissa was amazing! I personally wouldn’t use F&C again - I have tried to be balanced in my review - at times we were very frustrated I’m afraid

review by Simon Lewis

Reply from agent

Thank you for taking the time to leave such a detailed review, Simon, although we’re genuinely sorry to hear that parts of the experience didn’t meet the standard we set for ourselves. We always appreciate honest feedback (even when it stings a little!) as it helps us improve. For balance, it’s worth sharing a little context for anyone reading: Your property had previously been on the market with Savills for just over 180 days without a sale, and we were proud to be instructed as the second agent. Using the same asking price, our marketing generated interest from five separate buyers, ultimately securing an offer at 98% of your asking price — a result we consider excellent in the current market. During the transaction itself, we recorded over 30 direct contacts with you via phone, email and text, including several out-of-hours updates when we were helping you secure your onward purchase. We completely accept that there were moments where our communication didn’t land as well as it should have, and we’re already working on tightening those processes. That said, we are genuinely pleased that we achieved the most important outcome: getting you successfully moved, which, after all, is exactly what you instructed us to do. We’re happy to hear you had a great experience with Savills during your onward purchase, Melissa is lovely (we’re fans too!). And while they gifted you a very nice hamper, we’re still convinced the best present we could give you was the buyer who bought your home. Thank you again for the feedback, and we wish you and your family all the very best in your new home.