I wanted to reach out to share my recent experience with White Gates Services, as I had heard many positive reviews about Whitegates. Unfortunately, my experience has not reflected the high standard of professionalism I was led to expect. Throughout my time as a client, I’ve found it difficult to receive consistent updates or follow-up communications, even after repeated assurances from white gates team. Commitments to update me were often unfulfilled, which has impacted my confidence in your service. I believe that strong communication is essential to building positive client relationships. I hope this feedback is helpful and encourages more reliable communication in the future, as I genuinely wanted my experience to be as positive as others have found.

Giving 1 star rating because 0 isn't an option.. 1 is being too generous... I will never recommend this company to sell a property with. As a first time seller, we would have expected the right advice to be provided when selling a property. We had only hired whitegates, as we purchased the same property with them so they already had the previous history. We had Whitegates come to our property for a valuation. It felt as if we were in control as it seemed like, the price we wanted, would be in our hands. Nothing was realistic. We did state that we wanted a faster sale (Like anyone would) and was offered to put our beautifully presented property on auction. This option should never had been presented to us in the first instance. We had contacted 5+ local estate agents while the property was on market, and they all stated that our property was not an auction property. After this huge mistake of signing the contract, I am now stuck for weeks ahead before I can do anything. Whitegates had 'booked' many viewings in for our property, 6 of what we know, but we were told there were a total of 9.. where only 1 customer had physically attended the property, 1 attended viewing in a total amount of 16 calender days.. to note, there was another property on the same street as ours, which was marketed 1 day prior to ours and had 10+ offers within 2-3 days and was SSTC within 5 business days (different estate agents). That property went over asking price, and since then I was told that for ours 'It wasn't too bad'. What a shambles. Now I understand that when a company like whitegates tries to offer you an auction route of selling a property, they let their partner agent do all the hard work, while Whitegates sit back and relax and take 50% of the profits IF the property sells, doesnt matter to them how long it takes.. Would not recommend.

Had a home valued by this branch been waiting 2 weeks for the valuation and keep being told someone will call me 100% but yet again no phone call i am from the estate agency field myself and no this is no way to run a estate agents nowadays estate agents are not doing thier jobs !

Avoid this estate agent. Worst experience of my life by renting property through them. Worst staff they just want to steal money from your deposit by making false claims.. Avoid renting this property through them 53 penny hill drive BD14 6NH. The landlady of this house make your life hell though her racist friend living next door to this house. I lived in this property for 7.8 yrs throughout this time I was continuously harassed, threatened by Annabel Myers (works at Whitegates ), landlady and her friend living next door of 53 penny hill drive and Whitegates failed to resolve any issues I was facing. They treat you like a rent prisoners and tried to controlled you. Soon I will be posting all the communications I had with this estate agent on different social media channels. I am also reporting them to trading standards and property ombudsman.

I would like to post a horrible experience with white gates Bradford, for tenanting my property through them. Took fully managed package for the landlords and they got me the worse tenants who left me damages and loss of 15k despite I keep them asking for action. Despite being a regulated service provider, they did an extremely poor job in managing my property and I would like this post to be read by the director of the agency that it is really unfair that despite charging for the higher package the service provided was hardly basic. Ibrahim

Very Greedy estate agents. Charges for everything and anything. I've been a landlord with this agents and they've been very incompetent with their service. EXTRA CHARGES FOR INVENTORY, CHARGES TO SERVICE S21 NOTICE, WON'T DO PERIODIC INSPECTIONS, NEVER ANSWER PHONE CALLS AND DON'T GIVE A DAMN ABOUT ANYTHING. I had to deal with TDS myself, never informed my utility provider, never helped with tenant went into arrears. All this at charging me the highest agent charges. I believe they also take commission from contractors as well. I have pre warned them that I will put a bad review, they did not cared. Pls pls avoid them at all cost.

One sided didn't do anything I asked of them complete put inNegativeProfessionalism

Very poor customer service. Totally inflexible to even the most simple of customer requests.NegativeQuality, Professionalism

Been asking to book viewing. Filled about 5 application forms and just got told we'll be in contact and nothing... Weeks of contact just to view cheapside chamber flat. Keep calling constantly and nothing. Awful agency