Dear Cosmic Wonder, Unfortunately we cannot identify you in our data base. We believe your agent is a different Martin and Co office as there are 170+ offices nationwide . We are not the head office, but the local branch. We're grateful for … More

Dear Frances, We sincerely apologise for the inconvenience this has caused you. Regrettably, complexities in property transactions do arise. We strive to ensure clarity and accuracy in all our listings, including in the listing of the garage you were interested in. As explained to you by email, the vendor was in the process of separating the garage from the title of the flat and this was being arranged alongside the conveyancing. The sales person has made this clear to you from the outset during your first meeting and you have subsequently agreed terms. Unfortunately during the course of the conveyance, the vendor confirmed that the property manager who was responsible for providing their freeholder with the terms and agreeing the paperwork at the management company has left the company, and the separating of the title which was to be arranged by the management company had regrettably broken down. The vendor despite his best endeavours found the separating of the deeds unattainable due to the lack of support from the managing agents. He has now been left with no choice other than to withdraw from the sale. He has stated that he would be more than happy to rent you the garage until such time as the management company are in a position to resolve this issue. Please contact us directly to discuss how we might assist you in the future. Warm regards, The Martin & Co Bournemouth Team.

Dear Lorena, why are we the worst estate agents when you have refused to adhere to the agreed renewal terms of your tenancy? You agreed terms and then refused to sign the tenancy agreement? Is the Landlord not important to you ? The Landlord is a human being just like you who has worked hard to purchase the property and pays a mortgage. We were nothing but exceptionally good in handling all your problems for the past 3 years, up until you moved out recently. You and your pet cat have moved in a property cleaned to the highest of standards, why don’t you expect for the landlord to require the property is delivered back in the same condition as it was originally delivered to you? Why did you not clean the property before you moved out? You made all sort of excuses. We even negotiated a reduction in the costs with the cleaning company and you apologised for the state you left the property in. These are all documented in your emails, check-in and check-out reports? Your comments about us being rude and aggressive is unacceptable, we deducted only the full costs of cleaning the property back to the level it was delivered to you in the first place. You state we are intransigent but you only just moved out on the 1st of the month and we have agreed terms 7 days later and you have your deposit balance being returned as we speak. Please rest assure we adhere to all estate agents governing rules. We win awards as a top level company in Bournemouth and our attention to detail is perhaps something you wish for us to overlook. It is a shame that you did not put yourself not even for a second in the Landlord’s shoes. Perhaps a lesson learnt!

Dear Praveen, I am really sorry but your Google review is wholly incorrect, your landlord self-managed the property and our companies role was simply to find a tenant for the landlord. The landlord provided you with a beautifully refurbished three-bedroom house, on a two-year contract, in August 2022. After 14-months, you decided that you wanted to move to Milton Keynes with your family. Despite being on a two-year agreement, the landlord reluctantly and quite reasonably agreed to an early release for a small payment to cover his costs to find a new tenant. Your complaint against my company is not right as we do not manage the property, or deal with decisions made by the landlord. Any complaint you may have should be directed to the landlord who’s details you hold. I would recommend that you remove this review as it is without substance and has a derogatory implication on my company.

Dear BBB 777, We deeply regret the oversight and sincerely apologize for not getting back to you as promised. Your experience is not indicative of our usual standards. Please grant us the opportunity to rectify this by contacting us directly at [contact information], so we can arrange your viewing promptly. We value your interest and look forward to assisting you with the utmost priority. Warm regards, Martin and Co Bournemouth team.

We at take all customer experiences and feedback seriously. We value our customers and strive to maintain high standards. Please reach out and contact us so that we can help resolve any issue you may have experienced in using our services. Kind regards, Martin and Co Bournemouth team.

Dear L, please reveal yourself? We at Martin and Co are proud of our relationship with our tenants. Your accusations are incorrect. Rest assure we endeavour to finding which property you are complaining about to be able to resolve your issues. Feel free to call our offices. Kind regards, Martin and Co Bournemouth.