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Whitegates Sefton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Can't fault James and team (Megan and Tom). Really helpful and great service from day one. Would definitely recommend

5.00 /5

I have recently completed the purchase of my property with Whitegates Sefton. My overall experience of this estate agents has been that of excellent practice from start to finish. Given the current climate in terms of mortgage interest rate uncertainty, I found myself valuing the knowledge and experience this branch has to offer. James Lacken is the branch manager. What he doesn't know about buying and selling houses isn't worth knowing - his impressive understanding of the conveyancing process was worth its weight in gold, and I can't thank him enough. I had many questions and needed clarity around several issues. He answered emails promptly, and even if he wasn't in the office (out at a viewing), he was quick to return my calls as soon as he could. I am so impressed by his responsiveness and readiness with information, but most of all by his attention to detail. The process was not only smooth, but indeed quick - James really gets things done and done properly. His colleague Tom is an asset to the team - not only is he reliable and diligent, he is also incredibly warm and friendly. I was very grateful for his involvement in the process. People often say buying a house is the most stressful thing you can do, and yes, it is a huge undertaking. However, James and his team made the whole experience as easy as they could for me. Thank you. Some estate agents help you find a house. Whitegates Sefton helped me find my home.

Reply from agent

Hi Sean, Thankyou for your lovely review! It was a pleasure dealing with you and i am glad we found your forever home! Thanks James Lacken Associate Director

5.00 /5

Dealt with Tom throughout the purchase of my first property. Really assured me on may things throughout the process an whole process it was made a lot longer with issues with my own sols but could not fault Tom in anyway.

Reply from agent

Hi Josh! Thankyou for your kind words! I will pass this across to Tom in our sales team! Thanks James Lacken Associate Director

5.00 /5

I cannot fault Tom at Whitegates Sefton. He communicated with us weekly as well as the appointment confirmations, which came through this and fast. As we live in Australia, he dealt with our daughter as much as possible. He helped with any additional resources we needed to get through to completion and we managed to settle within 12 weeks, which is amazing based on us being so far away. Would most definitely recommend Tom and Whitegates to friends and family.

Reply from agent

Hi Shelley, Thankyou for your lovely review! I have passed your comments onto Tom in the sales team. Kind Regards James Lacken Associate Director

5.00 /5

Thank you tom for the fabulous service of selling us our new home. Went so smoothly.

Reply from agent

Hi Molly, Thankyou for your lovely review! I have passed this over to the team. Kind Regards James Lacken Associate Director

5.00 /5

Whitegates Sefton's engagement and quick response have been outstanding! Their attentiveness and responsiveness to inquiries truly make the buying process a breeze. It's refreshing to work with a team that values their customers and prioritizes communication. I highly recommend their services to anyone in need of a reliable and efficient real estate experience. Kudos to Whitegates Sefton for their excellent service!

Reply from agent

Hi Raluca! Thankyou for your lovely review! I have passed this onto the team for you! - Thanks, James Lacken

5.00 /5

We used Whitegates for our sale and purchase. We also used Carl, the in house mortgage advisor. Carl has been incredible throughout. Our mortgage application wasn't the most straight forward due to some recent health issues but Carl kept us informed throughout and remained confident in getting us a product which he did. Carl also arranged our insurance for us and again was so efficient. Would highly recommend

Reply from agent

Thankyou Paul for your lovely review! I Have passed this onto the team for you! Thanks - James Lacken

5.00 /5

I only really dealt with Tom but the lad was spot on keeping me updated with everything that was going on chasing things for me he got the job spot on and got my first home for me and my son really appreciate thanks buddy

Reply from agent

Hi Steven! Thankyou for your lovely review! I have passed this onto the team for you! - Thanks, James Lacken

5.00 /5

I bought the house I just sold with Whitegates over 10 years ago. I now live overseas so it was easier for me to use someone I’d had a positive experience with before. I phoned on the off chance and spoke with Tom Simpson. I was up front with him straight away and told him I did not want any b***s*it. I lived overseas so I did not want any hassle. Tom gave a really fair and realistic valuation of the house. I had about 15 viewings within about 2-3 weeks. And I got a realistic offer within about 3 weeks. Unfortunately through absolutely no fault ofTom/Whitegates the sale took the best part of six months. During this time Tom- and I think the manager- James literally could not have done anything more. Tom especially kept me up to date every day/week or whatever it took and I knew he felt as frustrated as I did with the lack of professionalism and contact from the solicitor. About 3/4 moths ago the buyers brought up an issue with the roof. Tom went to the property the day the roofers were there and sent me pics on WhatsApp which I really appreciated. Could not fault Tom at all. When he was on days off James Lacken stepped up and kept me up to date. Throughout this transaction - which took probably 2-3 months longer than it should have. I would never have known this, too. Remained professional, courteous and completely upbeat through Highly recommended

Reply from agent

Hi Gill! Thankyou for your lovely review! I have passed this onto the team for you! - Thanks, James Lacken

5.00 /5

I bought the house I just sold with Whitegates over 10 years ago. I now live overseas so it was easier for me to use someone I’d had a positive experience with before. I phoned on the off chance and spoke with Tom Simpson. I was up front with him straight away and told him I did not want any b***s*it. I lived overseas so I did not want any hassle. Tom gave a really fair and realistic valuation of the house. I had about 15 viewings within about 2-3 weeks. And I got a realistic offer within about 3 weeks. Unfortunately through absolutely no fault ofTom/Whitegates the sale took the best part of six months. During this time Tom- and I think the manager- James literally could not have done anything more. Tom especially kept me up to date every day/week or whatever it took and I knew he felt as frustrated as I did with the lack of professionalism and contact from the solicitor. About 3/4 moths ago the buyers brought up an issue with the roof. Tom went to the property the day the roofers were there and sent me pics on WhatsApp which I really appreciated. Could not fault Tom at all. When he was on days off James Lacken stepped up and kept me up to date. Throughout this transaction - which took probably 2-3 months longer than it should have. I would never have known this, too. Remained professional, courteous and completely upbeat through Highly recommended

Contact details
Lettings Phone:

0151 2030325

Opening hours

Unknown

Address

9 Harris Drive, Bootle, Merseyside, L20 6LD, UK

If you're looking to sell your home fast and get the best price you're in the right place. Whitegates have built our reputation over five decades by helping homeowners move quickly. Here's how we can help you: 1. As local experts, we give you the very best advice to market your home 2. We pioneered 'No Sale, No Fee' selling, to take away all of the risk from selling 3. Our established brand is trusted, so we can deliver buyers to your door helping you to sell quickly We've forged our reputation on helping people sell their homes fast whilst using our experience to always achieve the best possible price. Our friendly team will be working hard on your behalf. We know Bootle inside out and when it comes to selling a home that's crucial. Your buyers might want to know about the local area, parks, and schools. Living and working in Bootle means we can put your buyers at ease and answer all of their questions. Feel free to check out some of the reviews below from just a few of the hundreds of sellers that we've helped move on. Feel free to pop into our welcoming branch for a chat, or you can call us, or of your ready to get going you can book a free no-obligation valuation at your home.

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